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CCMSI

TPA for workers' comp and self-insurance

Underwriter 1 - Client Administration

UnderwritingPosted on Nov 13
Full-timeDanville, IL, USA$19 - $21.50 /hr

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • One to three years of insurance, underwriting, policy administration, claims, customer service, or related industry experience is preferred.
  • Experience reviewing insurance policies, endorsements, audits, or loss runs is preferred.
  • Strong analytical, organizational, and problem-solving skills are required.
  • Ability to analyze and interpret insurance policies, endorsements, audits, and loss runs is required.
  • Exceptional attention to detail and accuracy is required.
  • Strong written and verbal communication skills are required.
  • Ability to prioritize workload and manage multiple assignments simultaneously is required.
  • Proficiency in Microsoft Office applications, including Excel, Outlook, and Word, is required.
  • Ability to maintain confidentiality and handle sensitive client information is required.
  • Strong customer service orientation and interpersonal skills are required.
  • Ability to work independently while collaborating effectively with cross-functional teams is required.

Responsibilities

  • Review and evaluate insurance policies, endorsements, audits, and loss runs to verify accuracy, completeness, and compliance with company procedures.
  • Analyze class codes and policy information to ensure proper classification and coverage identification.
  • Identify and document available coverages, limits, deductibles, retentions, named insureds, covered locations, and classifications.
  • Research and resolve discrepancies or missing information in policy documentation and system records.
  • Verify policy data integrity within company systems and maintain accurate underwriting records.
  • Review policy information for compliance with applicable regulatory requirements, carrier guidelines, and internal underwriting procedures.
  • Process routine policy maintenance transactions, including name and address changes, policy terminations, class code additions or modifications, location updates, coverage changes, and endorsements.
  • Maintain accurate client, carrier, broker, agency, and vendor records within company systems.
  • Perform data entry and quality review in the policy management platform to ensure consistency and accuracy.
  • Support new client implementation projects by requesting, gathering, and reviewing insurance policies and historical loss runs.
  • Build and configure policy structures within the policy management system for newly onboarded clients.
  • Conduct detailed policy reviews to ensure historical claims data is accurately converted and aligned with policy information.
  • Verify that historical coverage, classification, and claim-related data is maintained throughout implementation and conversion processes.
  • Manage departmental underwriting support requests and service tickets.
  • Prioritize, research, and resolve underwriting inquiries and complex support requests in a timely manner.
  • Monitor and maintain team and departmental inboxes to ensure prompt response and issue resolution.
  • Collaborate with internal stakeholders to resolve policy-related questions and support operational objectives.
  • Provide professional and responsive service to clients, carriers, brokers and agencies, account managers, claims professionals, customer service teams, and internal departments.
  • Respond to policy-related inquiries and provide accurate information about coverage, policy terms, classifications, and account details.
  • Support claim partners by researching and answering policy and coverage-related questions.
  • Foster positive relationships with internal and external business partners through consistent communication and service.
  • Maintain accurate information within organizational systems and databases.
  • Generate reports and data requests for clients, account managers, management, and operational teams.
  • Monitor and update policy information to ensure system accuracy and completeness.
  • Assist with special projects, audits, testing initiatives, and process improvement efforts as assigned.

Desired Qualifications

  • An Associate's degree or Bachelor's degree in Business, Insurance, Risk Management, Finance, or a related field is preferred.
  • Knowledge of workers' compensation insurance policies and policy structures is preferred.
  • Familiarity with NCCI classifications and rating concepts and/or various rating bureaus is preferred.
  • Experience with policy administration, claims management, or underwriting systems is preferred.
  • Completion of or pursuit of insurance designations such as AU, AINS, ARM, CPCU, or related certifications is a plus.

About the Company

CCMSI

TPA for workers' comp and self-insurance

CCMSI provides third-party administration services for workers' compensation and property/casualty self-insurance programs. It manages claims and offers risk management and cost-containment strategies for self-insured entities, including group self-insurance associations. The product works by acting as an administrator for a client’s self-insurance program: handling claims, administering payments, and implementing risk controls and cost-saving measures on a fee basis. CCMSI differentiates itself by focusing on the self-insurance niche and serving organizations that bear their own insurance risks, rather than selling traditional insurance policies. The company’s goal is to help clients reduce claim costs and manage their self-insurance programs more effectively.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Danville, IL
Founded
1978

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