Customer Support Executive

£16,684 + Bonus + Excellent Benefits

Customer Support Executive – Ripon – Managed Services

Part time role – 25 hours per week Monday - Friday

So, who are we? We are Managed Services, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.  

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.   

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! 

As a Customer Support Executive based in Ripon you’ll be responsible for: 

• Managing customer enquiries from supermarket clients, processing orders, and providing effective solutions to queries and challenges.
• Liaising with suppliers to secure accurate delivery timescales, resolve supply issues, and keep customers informed throughout the order process.
• Preparing customer quotations, monitor order progress, track deliveries, and obtain Proofs of Delivery (PODs).
• Maintaining strong product knowledge to recommend suitable solutions, resolve customer complaints, and manage customer expectations through effective communication with external suppliers.

This is a part time, permanent role working 25 hours per week Monday to Friday 09:30AM - 14:30PM. Office based role with hybrid working 3 days in the office and 2 days working from home.

And here’s what we’d like you to have: 

• To be able to deliver exceptional customer service at all times, ensuring a positive experience for every customer.
• To effectively prioritise and manage workloads to meet deadlines and maintain service levels.
• To be able to work collaboratively as part of a team while building strong relationships with colleagues and customers.
• To demonstrate the ability to work independently, using initiative to solve problems and manage responsibilities effectively.

We look forward to receiving your application!