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Arrow Electronics

Distributes electronic parts and business IT

Customer Support Associate

Customer SupportConfirmed live in the last 24 hours
Full-timeYokohama, Kanagawa, JapanNo salary listedIn-person

About the Job

Requirements

  • Two-year junior college or vocational school graduation plus 2–4 years of related work experience, or high school graduation plus equivalent practical experience.
  • Business-level comfort using English, including email and systems.
  • Some duties may require specific qualifications.

Responsibilities

  • Provide daily sales support and customer service to customers primarily handled through indirect sales while maintaining high customer satisfaction and considering internal process efficiency.
  • Coordinate as the point of contact among internal departments, suppliers, and customers, including field sales, technical departments, supplier marketing, manufacturing sites, and purchasing.
  • Anticipate customer requests and respond promptly and effectively.
  • Review purchase orders for price, shipping terms, delivery method, technical specifications, part numbers, and customer-specific requirements, then process orders accurately and promptly.
  • Resolve discrepancies with customers before order entry.
  • Enter orders in the Arrow ERP system and work with the Shared Services team to resolve complex cases.
  • Review backlog reports and determine appropriate order handling based on product cost, delivery requirements, and supplier inventory.
  • Maintain customer service levels in accordance with the Service Level Agreement.
  • Respond to inquiries about order status, return merchandise authorizations, invoices and order confirmations, credit status, expedite requests, and shipping requirements.
  • Register product-return and maintenance-contract-cancellation requests in Oracle ERP, verify the necessary information, and determine acceptance based on guidelines.
  • Manage the order-to-invoice backlog, service requests, and return merchandise authorization cases.
  • Monitor open orders and return merchandise authorizations and track supplier shipment and invoicing status.
  • Investigate and resolve supplier invoice discrepancies or claims involving price, quantity, goods receipt, freight, or tax codes.
  • Prepare quotations and manage orders when required by customer strategy and quotation processes.

About the Company

Arrow Electronics

Distributes electronic parts and business IT

Arrow Electronics distributes electronic components and enterprise computing products, linking technology makers with the manufacturers, resellers and service providers that build and sell finished systems. Its larger business buys semiconductors, connectors, passive parts and other components from chipmakers and supplies them to factories, along with inventory and supply chain services. Its enterprise computing arm sells data center hardware, software, security and cloud services to IT resellers and managed service providers. Arrow earns money mainly on the gap between what it pays suppliers and what customers pay, plus fees for logistics and other services. Arrow was founded in 1935 in New York and is based in Centennial, Colorado.

Company size
10,001+
Company stage
IPO
Headquarters
Centennial, CO
Founded
1935

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