B

Boston Consulting Group

Global management consulting and digital transformation

Global Learning & Development Operations Manager

Full-TimeUpdated on 10/15/2026
No salary listed
Senior, Expert
Lisbon, Portugal
In Person
People & HRLearning & Development

About the job

Requirements
  • Six or more years of relevant experience in learning and development operations, systems, program management, or service environments.
  • Proven experience managing operational processes, learner lifecycle, or system-driven workflows.
  • Demonstrated ability to lead and develop individuals or small teams in operational environments.
  • Strong stakeholder management skills, including managing expectations and ensuring process alignment.
  • Experience working with systems such as a learning management system and ensuring data accuracy and process compliance.
  • Strong organizational and planning skills, including capacity and workload management.
  • Continuous improvement mindset focused on efficiency, scalability, and operational excellence.
  • Ability to manage systems, workflows, and operational processes, including a learning management system.
  • Ability to ensure data accuracy, governance, and adherence to service-level agreements.
  • Ability to handle operational escalations effectively.
  • Ability to drive efficiency and consistency.
  • Ability to balance capacity and demand.
  • Ability to develop team capability.
Responsibilities
  • Manage learning management system operations and the end-to-end learner lifecycle.
  • Influence, align, and support senior stakeholders across regions and business partner teams.
  • Allocate resources and manage capacity planning.
  • Ensure service-level agreement adherence, key performance indicator performance, and data accuracy.
  • Act as the escalation point for operational and system issues.
  • Improve workflows and enhance system efficiency.
  • Coach and develop team members.
  • Maintain system and data integrity and reporting quality.
  • Support strategic discussions across operations and delivery.
  • Work with global learning and development teams, business stakeholders, faculty, vendors, and cross-functional partners to deliver and continuously improve learning experiences.

About the company

B

Boston Consulting Group

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BCG provides global management consulting services across strategy, operations, digital transformation and organizational change for businesses, governments, and nonprofits. Teams of consultants, data scientists and industry experts work with client leadership to design and implement solutions, often embedding specialists inside client organizations. A key differentiator is BCG X, a technology build-and-design division that blends management consulting with product engineering, design and venture-building to develop and deploy technology-enabled solutions. Compared with traditional firms, BCG combines strategic advisory with hands-on product development and execution, spanning both the private and public sectors. The firm's explicit goal is to help clients achieve lasting performance improvements and sustainable impact by guiding transformation initiatives from strategy through implementation and, where relevant, through creating new digital products or ventures.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Boston, Massachusetts

Founded

1963

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Simplify's Take

What believers are saying

  • BCG says corporations will double AI spending in 2026, boosting transformation demand.
  • BCG's 2026 Applied AI Index shows almost 50% of companies now generate AI value.
  • BCG careers still recruit globally in October 2026, signaling continued growth and selective hiring.

What critics are saying

  • Law360 reported an August 28, 2026 pregnancy bias settlement, exposing employer-brand and legal risk.
  • Automattic v. BCG and Rady v. BCG keep the firm defending active 2026 litigation.
  • If clients buy AI workflows directly, BCG's billable-hours model breaks by 2027.

What makes Boston Consulting Group unique

  • BCG X, led by Sylvain Duranton, sells strategy plus industrial-grade AI product engineering.
  • BCG's 2026 AI consulting emphasizes deploy, reshape, and invent, tied to outcomes.
  • BCG built Singapore's Future Ready Business Index with SBF, DBS, and EnterpriseSG.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Parental Leave

Family Planning Benefits

401(k) Retirement Plan

Wellness Program

Company News

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