Network Support Senior Analyst

Req ID: 394839 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Support Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role Responsibilities:
•    Must have exp on Palo SDWAN SASE.
•    Must have great experience on Routing & Switching & Wireless. 
•    Vendors supported  - Velo Cloud is must, Cisco, Riverbed
•    Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN
•    Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS
•    Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components
•    Looking to have strong knowledge of Viptela SDWAN (Hands-on) and Wireless
•    Teaming with project managers, cross-functional technology and business teams to ensure successful projects
•    Owning and documenting escalated support tickets and service requests through resolution via ServiceNow
•    Adaptive, communication, presentation and leadership skills 
•    Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept
•    Knowledge of Wireless, Nexus, SD-WAN
•    Working knowledge of Networking products from Cisco, Dell & Extreme Networks
•    Skills and knowledge and adherence to ITIL & Change Management processes
•    Excellent communication skills, both written and oral
•    Strong customer service skills; interfaces with customers, end users, partners and associates
•    Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals
•    Rotating on-call, support queue management, preforming network system analysis and reporting
•    Willing to work in 24X7 environment
 
Basic Required Qualifications:
•    8+ years of experience on managing LAN & WAN Infrastructures
•    8+ years’ experience on Routing & Switching, Riverbed & Wireless
•    Vendor experience to include - VELO  Cloud, Cisco, Riverbed
 
Highly Preferred Skills:
•    Preferred knowledge of VELO Cloud (Hands-on) and Wireless
•    Adaptive, communication, presentation, and leadership skills
•    Project experience for SDN Infra & Networking
•    Degree: Bachelors in Computer Science or equivalent work experience

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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