Emergency Communications Coordinator 1
No salary listed
Junior
Orlando, FL, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
- High school graduate or equivalent.
- A medical terminology course, CNA license, EMS dispatch qualification, or State of Florida EMT license; the Florida EMT license may substitute for the course.
- Two years of experience in a clinical healthcare setting; a State of Florida EMT license may substitute for up to one year of the required experience.
Responsibilities
- Perform primary flight-following duties for Air Care Team aircraft and Critical Care Trucks.
- Communicate with flight and ground crews to relay information that supports safe flights and situational awareness.
- Ensure safe flight and ground operations for affiliated heliports, freestanding emergency departments, and bases, visually and by radio when applicable.
- Coordinate interfacility patient transport within the Orlando Health system and network.
- Answer service requests and coordinate Air Care Team and Critical Care Truck operations using telephones, computers, mapping software, radios, flight applications, dispatch software, and other technology.
- Triage and perform multiple critical tasks in a stressful environment, completing them calmly and promptly.
- Operate specialized computer systems and electronic health record/electronic medical record systems to rapidly enter and process air-medical service requests.
- Operate the phone system to coordinate transfer and transport communications.
- Collaborate with physicians and healthcare teams to facilitate transfer and transport requests.
- Use the Orlando Health electronic health record system and applications to coordinate communications related to patients’ medical records.
- Dispatch flight and ground crews using approved department and Orlando Health dispatch systems and radio, accurately and efficiently.
- Demonstrate competency in unit-specific tasks and skills as defined by the unit competency list.
- Share relevant mission information with team members to support effective decision-making.
- Use policies, procedures, and algorithms to support critical thinking in patient transfers and transport.
- Collaborate with leadership as needed to obtain clinical support for safe and timely patient transport and transfer.
- Answer service requests and coordinate Emergency Transfer Center operations using telephones, computers, and other technology.
- Facilitate requests for physician acceptance to Orlando Health hospitals through the Emergency Transfer Center.
- Function as a team member across the Air Care Team and Emergency Transfer Center team.
- Maintain compliance with Orlando Health policies and procedures.
- Perform other duties as assigned.
- Maintain regular and punctual attendance consistent with applicable Orlando Health policies and federal, state, and local standards.
About the company
Orlando Health is a not-for-profit healthcare system that runs hospitals, clinics, and other health services in the southeastern United States. It coordinates care through its network of facilities and clinicians, combining inpatient and outpatient services to provide medical treatment and preventive care. It stands out from competitors by being not-for-profit, with a long history and a regional focus that allows reinvesting earnings into local health initiatives rather than distributing profits to shareholders. Its goal is to improve community health by delivering high-quality, accessible care and using surplus funds to expand services and support community benefits.
Company Size
N/A
Company Stage
N/A
Total Funding
$250.5M
Headquarters
Orlando, Florida
Founded
1918
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Simplify's Take
What believers are saying
- RMC Health System acquisition adds 375 beds and 2,000 employees in Alabama.
- Orlando Health Watson Clinic Lakeland Highlands Hospital opens in June 2026.
- Institute Square opened in St. Petersburg with Florida Cancer Specialists and on-site PET/CT.
What critics are saying
- Fiscal 2025 operating margin fell to 3.5% after acquisition-driven expense growth.
- The Rockledge closure triggered 900 layoffs and demolition plans across Brevard County.
- Website-tracking litigation signaled class-action exposure across Orlando Health's digital front door.
What makes Orlando Health unique
- Orlando Health built a $10 billion multi-state system through aggressive hospital acquisitions.
- Its Institute Square combines cancer, orthopedics, and women’s care under one campus.
- Watson Clinic and FCS partnerships deepen physician alignment without full mergers.
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Benefits
- Student Loan Assistance
- Tuition Reimbursement
- Family Planning Benefits