MUFG

Global bank offering diversified financial services

Operations Team Leader

Business OperationsConfirmed live in the last 24 hours

Full-timeIndiaNo salary listed

About the Job

Requirements

Strong knowledge of transfer agency or registration and capital market products.
Knowledge of applicable regional laws and ability to follow activity procedures.
Strong reconciliation and capital market knowledge.
Advanced Excel knowledge; VBA experience is a plus, and familiarity with Microsoft Word and Office tools.
Presentation and written and verbal communication skills, including negotiation and successful liaison with internal and external parties.
Problem-solving skills, independently and in support of others.
Time management, flexibility, and ability to plan to meet deadlines in a dynamic, fast-paced environment.
Initiative, motivation, organizational skills, and analytical ability.
Ability to work effectively in a team environment and manage multiple priorities under pressure.
Ability to support APAC or EMEA shifts on a rotating schedule, including shifts beginning at 3:30 a.m. IST for APAC and 11:30 a.m. IST for EMEA.
Ability to respond quickly and accurately to queries in a high-volume, time-sensitive trading environment.
Ability to comply with legal, regulatory, policy, and business requirements and prioritize work to address breaks.
Ability to work long hours when required to meet demanding deadlines.
Ability to derive information from data and work with numbers.

Responsibilities

Lead a customer-focused team committed to high-quality service and achievement of service-level agreements.
Support team and organizational objectives and manage departmental projects.
Manage share dealing and share plan services, transfer agency and registrations, settlements, and reconciliations; understand the laws of the supported region and perform daily work according to established procedures.
Manage team operations, including static data maintenance, placing dealing, opening client accounts, updating or amending client personal information, reporting, settlements, and reconciliations.
Monitor and drive team and individual performance against agreed key performance indicators.
Manage team resources, including team member availability and punctuality.
Review work practices and procedures to identify opportunities to improve quality and productivity.
Manage escalations and resolve them to the satisfaction of customers and clients.
Monitor team work for compliance with legal, regulatory, policy, and business requirements.
Promote transparency and information sharing through regular team meetings and communication processes.
Coach team members, provide constructive performance feedback, and complete performance management processes within agreed timeframes.
Support other business teams as required.
Discuss team members' career goals and training needs, provide career counseling and development opportunities, and support learning through personal development plans and training.
Manage back-office operations and build effective client relationships as a valued partner.
Share process knowledge and best practices within teams.
Lead quality initiatives across managed processes.
Support business continuity, transformation, and audits.
Investigate counterparties for adverse information, reputational risks, inappropriate practices, or behavior.
Conduct risk assessments and assign risk categories to new counterparties.
Manage a team of 8–10 people, conduct monthly one-to-one meetings, and set team member objectives and goals while providing feedback.
Assist the Operations Manager with day-to-day tasks and stand in for the Operations Manager in their absence.
Prepare documentation, process transactions, and perform control and reconciliation tasks.
Monitor and process pending items and correct discrepancies.
Launch investigations, provide information, and compose correspondence.
Improve efficiency through the use of technology.
Understand risks and apply that knowledge to risk metrics.
Maintain accuracy and complete assigned tasks in accordance with service-level agreements.
Meet client service standards for quality assurance, daily reporting, and end-of-month reporting.
Identify and drive process improvement and efficiency initiatives across the line of business.
Develop action plans to resolve outstanding issues and collaborate with other teams to provide support as needed.

Desired Qualifications

A qualification in business, financial markets, law, or the securities industry is desirable.
VBA experience is a plus.

Overview

The primary objective of the Team leader is to lead a customer focused team committed to the provision of a high-quality service achieving SLA’s. Having strong knowledge on transfer agency/registration and capital market products. Provide Leadership support in meeting Teams and Organisational objectives. Manage departmental projects and build working environment more flexible for the team.

Key Accountabilities and main responsibilities

Strategic Focus

This role will include the functions like Share Dealing – Share Plans Service, Transfer Agency/Registrations, Settlements and Reconciliations. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance to procedure set for an activity.
Responsible to manage operations of the team in a timely manner including but not limited to, Static Data Maintenance, Placing Dealing, Open Accounts of Clients, Update / Amend Client’s personal information, Reporting, Performing Settlement and Reconciliation for the activity on the account.
Monitor and drive team and individual performance against agreed KPI’s consistently
Manage team resources by ensuring availability and punctuality of team members
Regularly review work practices/procedures to identify opportunities to improve quality and/or productivity.
Manage escalations and seek to resolve them to the satisfaction of the customer and client
Monitor the work of team members to ensure that the team is compliant with legal, regulatory, policy and business requirements
Encourage an environment of transparency and need based information sharing within the team, by implementing regular team meetings and communication processes
Manage the performance of team members by coaching, providing regular & constructive feedback on performance, and completing performance management processes within agreed timeframes
Assist other teams across the business as required
Provide career counselling and development opportunities for team members by discussing their career goals and current training needs, and supporting learning through personal development plans and training
Excellent interpersonal skills – ability to network and earn confidence of diverse client personnel management of Link group India based operations team
Ability to work under pressure, handle multiple priorities and work as part of the team
Take leadership role in independently managing back office operations
Client Management – establish self as a valued partner and work closely to achieve goals defined
Help knowledge management endeavor by sharing process knowledge and best practices within the teams
Lead various quality initiatives across processes managed
Responsible for Business continuity, transformation, and various audits

Operational Management

Conducting investigations on counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterparty
Conducting risk assessments and applying risk categories to new counterparties

People Leadership

Prepare documentation, process transactions, and perform other tasks related to control and reconciliation
Managing a team between 8-10 people
Conducting monthly 1:1 with team members
Set up the objectives and goals for team members, and provide feedback whenever needed
Assisting the Ops Manager with their day-to-day tasks
Standing in for the Ops Manager in their absence
Monitor and process pending items, correcting discrepancies
Launch investigations, provide information, and compose correspondence
Increase efficiencies by utilizing technology
Understand risks and apply this knowledge to risk metrics

Governance & Risk

Maintain level of accuracy
Complete assigned task as per provided SLA

Experience & Personal Attributes

Excellent presentation and communication skills (written and verbal)
Strong reconciliation & capital market knowledge
Excellent problem-solving skills both independently and supporting others
Excellent/advanced knowledge of Excel with VBA experience being a plus; should be familiar with MS Word & Office tools
Excellent time management skills, demonstrating flexibility and the ability to manage and plan to meet deadlines
Open for changes; understand status quo and challenge today's setup with proposals on how to do it better
Adaptive, flexible style with the ability to work in a dynamic, fast-paced environment
Demonstrated high level of initiative, motivation, and organisational skills
Analytical and problem-solving skills
Effective verbal and written communication skills including negotiation skills, ability to liaise successfully with internal and external parties, and ability to work effectively in a team environment
Flexibility - able to meet demanding deadlines and work long hours to meet those deadlines, as required
Qualification in business/financial markets/law/securities industry desirable
Respond quickly and accurately to queries in a high volume, time sensitive trading environment.
Issue escalation and resolution in a timely manner
The Role need to support APAC or EMEA shift and would need to work in Rotational shift wherein shifts would start at 3:30 am IST for APAC and from 11.30 AM for EMEA
Adapt to an environment of openness and information sharing within the team, by attending regular team meetings and communication processes
Achievement of service standards and client specific requirements regarding quality assurance, daily reporting, and end of month reporting
Identify and drive process improvement and efficiency initiatives across the line of business
Manage escalations and seek to resolve them to the satisfaction of the customer and client
Ensure to be compliant with legal, regulatory, policy and business requirements. Prioritize time accordingly to action on breaks
Developing action plans for resolution of outstanding issues
Good with numbers & ability to derive information from data collaborate with other teams and render support on need basis

About the Company

MUFG

Global bank offering diversified financial services

MUFG is a major global financial group that provides a wide range of banking and financial services, including commercial and trust banking, securities, credit cards, and asset management. Its products are delivered through a network of domestic and international banks, digital platforms, and financial advisers, offering loans, deposits, payments, investment services, and asset management. MUFG stands out due to its size and scale as one of the world’s largest financial groups, its diversified offerings across banking and securities, and its strong international presence (notably expanding in the U.S. after investing in Morgan Stanley in 2008). Its goal is to support economic growth worldwide by expanding its global footprint and promoting sustainable finance.

Company size: 10,001+
Company stage: IPO
Headquarters: Tokyo, Japan
Founded: 2006

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