PCI Pharma Services

Pharmaceutical packaging and contract services

IT Helpdesk Specialist

IT Service Desk & End User SupportUpdated on Nov 13

Full-timeLeón, SpainNo salary listedIn-person

About the Job

Requirements

Five GCSEs or equivalent, including English and Mathematics, are required.
A degree or equivalent qualification in IT or technology is required.
Demonstrable experience operating and supporting desktop-based systems is required.
Experience setting up iPhones and troubleshooting iOS is required.
Good numeracy and literacy skills are required.
Effective verbal and written communication skills are required.
Attention to detail is required.
The ability to provide effective training to others and present information to non-technical colleagues is required.
The ability to manage time and plan tasks to meet agreed timescales is required.
Intermediate IT skills and good technical knowledge of Microsoft operating systems and software packages are required.
The ability to work independently and as part of a team is required.
The ability to speak English is required.

Responsibilities

Provide support for all information technology products and services, including answering questions, troubleshooting problems, instructing customers on software or hardware functionality, and communicating policy.
Set up computers, including operating systems, Microsoft updates, antivirus installation and configuration, software installation and configuration, network configuration, and imaging or re-imaging PCs, laptops, and tablets.
Set up iPhones and troubleshoot iOS issues.
Research and troubleshoot technical issues in depth, consulting specialized technical staff when necessary.
Liaise with and support other IT teams, including Network/Infrastructure, when necessary.
Record customer and problem information in the IT service management solution, update tickets with activities, and close tickets with the resolution upon completion.
Resolve incidents and service requests, and escalate complex or high-priority problems to the appropriate support groups.
Verify through verbal or email follow-up that suggested solutions resolve users' problems.
Procure computers, desktops, and printers.
Know and adhere to PCI, cGMP, and GCP policies, procedures, and rules.
Perform other duties as assigned by the manager or supervisor.

Desired Qualifications

Desktop certifications are preferred.
Understanding of Good Manufacturing Practice (GMP) is desirable.

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Main Responsibilities:

Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops/Tablets.
iPhone setup & IOS troubleshooting.
Engages in research and in-depth troubleshooting to resolve technical issues. Consults with specialized technical staff when necessary.
Liaise and Support with other IT teams were necessary: Network/Infrastructure
Records customer and problem information in PCI's ITSM Solution. Updates tickets with activities and closes tickets with resolution entered upon completion of the job.
Resolves Incidents and Service Requests and escalates complex and/or high priority problems to the appropriate support groups for resolution.
Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
Procurement of, but not limited to: Computers, desktops, & printers
Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
Performs other duties as assigned by Manager/Supervisor.

Specific Qualifications:

5 GCSEs or equivalent to include English & Maths or equivalent.
Desktop certifications preferred.
Degree or equivalent gained in the field of IT/technology.

Specific Knowledge / Skills Competence:

Essential

Demonstrable experience in the operation & support of desktop-based systems.
iPhone setup & IOS troubleshooting
Good numeracy & literacy skills.
Effective verbal & written communication skills.
Excellent attention to detail.
Good presentation skills & the ability to provide effective training to others.
Able to present information to non-technical colleagues.
Able to manage time & plan tasks effectively to meet agreed timescales.
Intermediate IT skills; able to demonstrate good technical knowledge of; Microsoft Operating Systems & software packages.
Able to work on own initiative as well as part of a team.
The ability to speak English.

Desirable

Understanding of GMP.

Behavioural Competencies:

Analytical thinking and problem solving.
Ability to work well under pressure with conflicting priorities.
Extremely high personal integrity.
Excellent customer service skills.
Ability to deal with users sensitively.
Team player.
Judgement and decision making.
Trustworthiness.

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future

Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

About the Company

PCI Pharma Services

Pharmaceutical packaging and contract services

PCI Pharma Services provides end-to-end pharmaceutical packaging and related services, including folding cartons, labels, contract packaging, clinical services, and brand protection, acting as a one-stop source for healthcare product development and commercialization. It handles packaging operations from cartons and labels to contract packaging and labeling, plus clinical packaging and brand protection, with processes built on cGMP and ISO compliance, lean manufacturing, and ongoing R&D, supported by mandatory training and strict security, hygiene, and inspections. It differentiates itself with eight decades of experience and a broad, integrated service suite under one roof, reducing risk and handoffs for clients. Its goal is to be a trusted packaging partner that delivers reliable, compliant, and scalable solutions so healthcare brands stay protected and clients can focus on their core business.

Company size: 1-10
Company stage: Debt Financing
Total funding: $4B
Headquarters: Burlington, Canada
Founded: 1971

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