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Caribou Coffee

Specialty coffeehouse chain with franchising

Team Member

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours
Full-timePrinceton, MN, USAIn-person

About the Job

Requirements

  • Must be at least 16 years of age.
  • Must be able to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs.
  • Have a customer service mindset.
  • Be able to thrive in a fast-paced environment.
  • Have an interest in coffee and hospitality and be willing to work as part of a team.
  • No previous experience is required.

Responsibilities

  • Deliver guest service that builds real connections through active listening, personal attention, and small moments that make someone's day.
  • Hand-craft beverages and prepare food to standard recipes, customizing to Guest preferences.
  • Move between barista, greeter, and other roles required by the shift, taking on needed tasks.
  • Take orders and manage the cash drawer accurately while following cash-handling, safety, and security standards.
  • Keep the coffeehouse clean, organized, and well-stocked, meeting operating standards for quality and safety.
  • Anticipate what a Guest or teammate will need and act before being asked.
  • Make recommendations to Guests based on product knowledge.
  • Recognize when a problem can be solved on the spot and when leader support is needed.
  • Take direction from leaders and balance multiple priorities.
  • Arrive on time and ready for every scheduled shift, maintaining reliable attendance.
  • Demonstrate the values of supporting one another, making fun happen, being yourself, taking ownership, and serving with love.
  • Bring engaging energy to the shift and help make it enjoyable for teammates and Guests.
  • Maintain a learner's mindset and work to improve skills.
  • Be a dependable teammate, remain steady under pressure, and ask for help when needed.
  • Take ownership of the impact on people nearby.

Desired Qualifications

  • Restaurant, retail, or guest service experience.

About the Company

Caribou Coffee

Specialty coffeehouse chain with franchising

Caribou Coffee sells specialty coffee, espresso-based drinks, teas, and food through company-owned cafes, franchised locations, non-traditional sites, and a consumer-packaged goods line. It uses a multi-channel approach and a loyalty program called Caribou Perks to reward frequent customers. Its differentiators include serving 100% Rainforest Alliance Certified coffee since 2012 and a welcoming, adventurous brand that operates within the Panera Brands structure for shared resources. Its goal is to expand its footprint and product offerings while keeping sustainable sourcing and strong customer loyalty.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Brooklyn Center, MN
Founded
1992

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