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Obligo

Deposit-free renting with billing authorization

Head of Collections

Full-TimePosted on 10/15/2026
$140 - $160+ Bonus + Stock Options
Expert
New York, NY, USA
HybridTwo days per week in the NYC office.
Finance & BankingRisk Management

About the job

Requirements
  • At least 5 years of relevant experience in collections, customer operations, or a similar operational environment, including at least 3 years managing a team.
  • A strong track record of data-led performance management, including setting targets, identifying performance gaps and root causes, and turning insights into coaching and action.
  • Strong analytical skills and the ability to work hands-on with dashboards, spreadsheets, business intelligence tools, and operational data to make decisions and measure results.
  • Demonstrated ability to improve processes and team productivity, from identifying opportunities through implementation and measurement.
  • Experience setting clear expectations, coaching and developing employees, and addressing underperformance.
  • Meaningful collections expertise, including collection strategy, negotiation, escalations, and customer communication.
  • Self-motivation, adaptability, sound judgment, and the ability to lead and execute in a fast-moving startup environment.
Responsibilities
  • Lead, coach, and develop the internal collections team by setting clear goals and driving individual and team performance.
  • Own the collections strategy, including account segmentation, prioritization, outreach, negotiation, escalation, and resolution strategies; lead projects and experiments to improve recovery rates, operational efficiency, renter experience, and team productivity.
  • Help design and implement AI agents, automation, and other technologies across the collections lifecycle; develop and maintain collections playbooks, workflows, scripts, training, quality assurance standards, and operating procedures.
  • Use data to understand renter behavior, evaluate collection strategies and team performance, and identify opportunities for improvement; identify recurring issues and emerging trends from collections activity and translate them into broader product, policy, or operational improvements.
  • Serve as the collections subject matter expert and personally handle Tier 3, sensitive, unusual, and high-value collection cases when needed.
  • Manage the performance of external first-party and third-party collection partners and determine how work should be allocated across internal, external, and automated resources.
  • Partner with Support, Risk, Legal, Product, Data, Finance, and Operations on complex cases, new initiatives, product improvements, and collections policies.
Desired Qualifications
  • Experience in fintech or consumer finance.
  • Experience managing outsourced collection partners.
  • Experience implementing AI or automation in operations.
  • SQL or hands-on business intelligence experience.

About the company

Obligo offers a deposit-free renting option by replacing upfront security deposits with a billing-authorization system. Tenants avoid initial deposits and can be billed later for damages, while landlords receive immediate payment on valid claims. Tenants repay billed amounts in installments, giving renters financial flexibility. The goal is to simplify rental transactions, reduce upfront costs for renters, and provide landlords with reliable protection against damages.

Company Size

51-200

Company Stage

Debt Financing

Total Funding

$90.5M

Headquarters

New York City, New York

Founded

2017

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Simplify Jobs

Simplify's Take

What believers are saying

  • Obligo raised $35 million on May 21, 2025, led by 83North.
  • RealPage partnership announced July 7, 2026 cuts leasing timelines four days and saves 3.5 hours.
  • Sharp Management's Yardi rollout saved 1,608 leasing days and 1,203 administrative hours.

What critics are saying

  • RealPage, Yardi, or AppFolio can internalize deposits and disintermediate Obligo by 2027.
  • Deposit laws change state-by-state, and one compliance failure can trigger lawsuits and partner churn.
  • If renters reject fee-based alternatives during a downturn, Obligo’s growth engine collapses.

What makes Obligo unique

  • Obligo embeds deposit alternatives inside Yardi, RealPage, and Buildium workflows as of 2026.
  • Its June 15, 2026 Deposit Agent automates charges, refunds, compliance, and disputes.
  • Wells Fargo and HSBC letters of credit back its guarantees, strengthening landlord trust.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Remote Work Options
  • Paid Vacation
  • Paid Holidays
  • Commuter Benefits
  • Stock Options
  • Company Social Events

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

2%
Obligo
Sep 28th, 2026
Obligo expands Letter of Credit program for residential security solutions with HSBC as provider.

Obligo expands Letter of Credit program for residential security solutions with HSBC as provider. By: Team Obligo Get Blog Updates for In-Depth Resources The expanded letter of credit offering helps eligible property operators streamline security arrangements and gives renters more move-in flexibility. Obligo today announced an expansion of its Letter of Credit program for participating property operators. The program uses bank-issued letters of credit as a form of financial protection for property managers, while enabling renters to move in with more flexibility and without tying up significant funds upfront. HSBC Bank USA, N.A. has now been engaged as a Letter of Credit provider under the program supporting Obligo's platform. For property operators, Obligo is designed to streamline processes associated with residential security by replacing manual deposit workflows with a structured, digital experience. Property teams can manage renter communications and charge submissions through a single embedded workflow, reducing manual tracking and operational burden. For renters, Obligo offers a streamlined experience from move-in through move-out, with a trusted third party facilitating communications, charges and electronic refunds in line with the selected plan terms, creating a clearer and more transparent process. Obligo supports property operators through integrations with property management platforms, including Yardi, RealPage, AppFolio and Buildium. "Security deposits have long created unnecessary friction for renters and operational complexity for property managers," said Roey Dor, CEO and co-founder of Obligo. "Our collaboration with HSBC is an important step in Obligo's evolution from a deposit alternative into a full operating system for residential security. By combining proven financial instruments with embedded rental technology, we're helping property managers outsource deposit handling from move-in to move-out while giving renters more flexibility, transparency, and trust." "We're glad to support our clients with banking tools that fit how their business operates," said Melissa Stepanis, Head of Technology Banking, HSBC Innovation Banking. "This collaboration reflects HSBC's commitment to working with technology-driven companies that are using established financial products to address current real-world business and consumer needs." Back to Blog Ready to simplify renting? Properties

Obligo
Sep 2nd, 2026
How Sharp Management improved leasing with Obligo + Yardi.

How Sharp Management improved leasing with Obligo + Yardi. By: Team Obligo Get Blog Updates for In-Depth Resources For a multifamily operator managing thousands of units across multiple states, inconsistent security deposit processes can create unnecessary complexity for both property teams and renters. Sharp Management oversees more than 9,000 residential units across 14 states. As its portfolio grew, the company needed a more consistent approach to security deposits - one that could reduce move-in friction for renters without creating additional work or introducing another standalone tool for onsite teams. Sharp turned to Obligo, embedded within Yardi, to standardize the experience across its portfolio. The results: 1,608 leasing days saved, 1,203 administrative hours saved, and 93% of renters saying they would recommend Obligo. The challenge: inconsistent deposit options across a growing portfolio. Before Obligo, security deposit options varied from property to property across Sharp Management's portfolio. That inconsistency created complexity for teams and made it harder to deliver a standardized renter experience. Sharp needed a single security deposit provider that could work within the systems its teams were already using rather than adding another tool to their workflow. At the same time, high move-in costs were creating another challenge. Large upfront security deposits can increase the amount of cash renters need to secure a home, adding friction at a critical point in the leasing process. Sharp wanted to give renters greater flexibility while maintaining security for its properties. The solution: A consistent security deposit experience embedded in Yardi. Sharp Management implemented Obligo directly within its Yardi environment, giving its properties a consistent way to offer renters greater flexibility around their security requirements. Rather than requiring onsite teams to manage another standalone system, Obligo became part of the existing leasing workflow. For renters, that meant access to an alternative to a large upfront security deposit. For Sharp, it meant maintaining security while reducing one of the financial barriers that could stand between an applicant and move-in. Most importantly, the approach could be standardized across the portfolio. "From the proof of concept it was immediately obvious to our regional teams that properties with Obligo were doing much better occupancy-wise than those we hadn't rolled out to yet." -Jessica Stark, Executive Vice President of Property Management, Sharp Management The results: 1,608 leasing days saved. The impact extended beyond simplifying security deposit administration. Across Sharp Management's portfolio, Obligo delivered measurable improvements to both leasing operations and the renter experience: * 1,608 leasing days saved * 1,203 administrative hours saved * 93% of renters would recommend Obligo The results also gave Sharp's regional teams an opportunity to compare properties using Obligo with those where it had not yet been rolled out. As Jessica Stark noted, the difference was apparent during the proof of concept: properties offering Obligo were performing better from an occupancy perspective than properties that had not yet implemented it. That provided Sharp with a compelling reason to expand the program. Reducing move-in costs without adding operational complexity. Security deposits present multifamily operators with a balancing act. Properties need appropriate security, but requiring renters to put down a significant amount of cash before move-in can make an already expensive transition even more difficult. And for large operators, solving that problem with a separate system can create additional administrative burden. Sharp Management's approach addressed both sides. By offering Obligo within Yardi, Sharp could give eligible renters a more flexible way to meet their security requirement while keeping the process integrated with the tools property teams already used. That meant less move-in friction without sacrificing security or adding another disconnected workflow. Why embedded security deposits matter for Yardi operators. For operators managing thousands of units, technology adoption has to work at portfolio scale. Even a valuable solution can struggle to gain traction if onsite teams need to manage separate logins, duplicate information between systems, or learn an entirely new workflow. An embedded security deposit solution changes that equation. With Obligo integrated into Yardi, Sharp Management could introduce a new renter offering while minimizing the operational overhead associated with deploying it across a large, geographically diverse portfolio. The result was a security deposit experience designed to work for renters, onsite teams, and the broader organization. A more consistent approach to rental security. Sharp Management's experience shows that modernizing security deposits can have an impact well beyond the deposit itself. By standardizing its approach with Obligo, Sharp was able to reduce move-in costs for renters, simplify workflows for property teams, and support stronger leasing performance, all while maintaining security for its properties. For multifamily operators using Yardi, it also demonstrates that improving the security deposit experience doesn't have to mean introducing another standalone system. Ready to modernize security deposits in Yardi? See how Obligo can help your portfolio reduce move-in friction, standardize security deposit workflows, and eliminate unnecessary administrative work - all within the systems your teams already use. Back to Blog Ready to simplify renting? Properties

PR Newswire
Jul 7th, 2026
Obligo partners with RealPage to eliminate security deposit admin, cutting lease timelines by 4 days

Obligo has partnered with RealPage to offer integrated security deposit solutions for property managers. The collaboration eliminates traditional deposit administration by replacing it with a guaranteed payment method embedded in RealPage's property management software. The integration reduces leasing timelines by up to four days and saves property teams 3.5 hours of administrative work per unit. Property managers can access the service directly within their RealPage accounts without switching platforms. Renters benefit from flexible payment plans at move-in and streamlined communications throughout their tenancy. The service is available through RealPage's OneSite and LOFT platforms. Obligo, founded in 2018, currently operates in over one million homes across the US. The fintech company's guarantee is backed by letters of credit from Wells Fargo and HSBC.

PR Newswire
Jun 15th, 2026
Obligo launches AI agent to automate security deposit management for property teams

Obligo has launched the Deposit Agent, the first autonomous AI agent designed for lease security and deposit administration. The tool aims to help property teams manage deposits with reduced manual work and fewer disputes. Built on Obligo's deposit operating system, the Deposit Agent handles workflows including setting requirements, processing charges and refunds, managing compliance, and preventing disputes. It consolidates fragmented systems into a single AI layer informed by rental transaction data and compliance expertise. CEO Roey Dor highlighted move-out as the agent's most valuable application, helping residents and property teams review charges and resolve issues before disputes arise. The tool will be accessible via Obligo's platform, API, and MCP. Founded in 2018, Obligo replaces traditional cash deposits with guaranteed payment methods and is integrated into major property management software. The company serves over one million homes across the US.

Obligo
Jun 15th, 2026
Obligo introduces the first AI agent for security deposits.

Obligo introduces the first AI agent for security deposits. By: Team Obligo Get Blog Updates for In-Depth Resources The Deposit Agent helps property teams manage deposits with less manual work, fewer disputes, and a better renter experience. Obligo today introduced the Deposit Agent, the first autonomous AI agent purpose-built for lease security and deposit administration. Built on Obligo's deposit operating system, the Deposit Agent is built to work like another member of the property team - initiating proactive workflows to help set requirements, process charges and refunds, manage compliance, and prevent disputes. Security deposit administration touches every stage of the lease, but today, it's often managed across fragmented systems, spreadsheets, emails, ledgers, and phone calls. The Deposit Agent brings these workflows into a single AI layer connected to Obligo's deposit operating system, informed by years of real rental transaction data and compliance expertise. "Move-out is where the Deposit Agent can create the most immediate value," said Roey Dor, Co-founder and CEO of Obligo. "Deposit decisions are sensitive because residents want their money back, while property teams need to recover legitimate costs and document every decision. By helping both sides review charges, understand evidence, ask questions, and resolve issues before they become disputes, the Deposit Agent can make move-out more transparent, consistent, and trusted." Obligo's customers and embedded property management software partners will be able to access Deposit Agent via MCP, as well as directly through Obligo's platform and API. The Deposit Agent will be made available to Obligo's property management customers in the coming months. Operators can request early access here or through their Obligo customer success manager. Back to Blog