Technical Account Management Lead

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Partner Engineering and Operations (PE&O) team is a critical component of Stripe’s broader Global Partnerships organization and a cornerstone of our success. We are responsible for managing the technical and operational aspects of new and existing strategic product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we serve as a vital link that fosters seamless collaboration, which is essential for Stripe’s rapid growth trajectory.

We are seeking an experienced Technical Account Management Lead (Card Networks) to spearhead our technical account management initiatives within the Global Partner Engineering & Operations team. In this leadership role, you will focus on building and enhancing relationships with our Card Network ecosystem partners while overseeing the technical integration and performance aspects of our network partnerships. As a member of this dynamic team, you will ensure operational excellence and partner success by driving strategic initiatives, fostering collaboration, and encouraging innovation.

What you’ll do

Responsibilities

• Recruit, develop, and lead a team of Technical Account Managers, fostering a high-performance culture centered on growth, collaboration, and operational efficiency.
• Build and maintain robust relationships with key financial partners, serving as the primary point of contact for technical inquiries, operational support, and strategic alignment.
• Collaborate with partners and internal teams—including Engineering, Product, and Partner Management—to define and implement successful technical integrations, ensuring that SLAs and operational excellence are achieved and maintained.
• Drive the implementation and monitoring of performance metrics and Partner Health indicators to ensure we meet and exceed partner expectations.
• Work closely with Product, Engineering, and Partnerships teams to develop and execute strategies for reliability and product efficiency, while leading alignment efforts to meet the technical and operational needs of the Global Networks pillar.
• Oversee incident management processes, coordinating efforts with internal teams to effectively address partner issues and communicate resolutions.
• Analyze operational data to identify trends and insights that inform decision-making and streamline daily operations, enhancing the overall partner experience.
• Build and manage relationships with executive counterparts at key partner organizations, facilitating interactions between Stripe’s leadership and partner stakeholders to strengthen collaboration.
• Identify opportunities to create tools and processes that enable scalable support, enhancing the impact of our partnerships team.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 12+ years of experience in program management, operations, or strategic project management within the payments or fintech industry, direct experience in working with cards and networks industry is preferred.
• 5+ years in a managerial role with a demonstrated ability to hire, train, and coach high-performing teams.
• Technical competency to identify, assess, and articulate critical aspects of partner and service platform software integrations and operational efficiencies. You should understand the mechanics behind enterprise/transactional messaging and be able to advise financial partners on best practices and potential pitfalls to avoid.
• Proven track record of managing medium to large-scale technical projects in collaboration with external partners and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to leverage data for informed decision-making.
• Experience in banking, e-commerce, or payments, with a comprehensive understanding of payment technologies and platform to partner integrations.
• Excellent verbal and written communication skills, capable of engaging effectively with diverse internal and external audiences, including business development, product, and engineering teams.
• Ability to thrive with minimal guidance, demonstrating proactivity in navigating uncertainty and ambiguity.

Preferred qualifications

• Basic to intermediate proficiency in SQL to facilitate data analysis and operational efficiency.
• An understanding of product strategy with a “users first” mentality to scale products and operations through partnerships.
• Previous experience in a tech/startup/scale-up environment is advantageous.