Interpreter - Mandarin

Overview

We are seeking a fluent Mandarin and English Interpreter to join a leading Translation & Interpretation Services Company supporting clients across healthcare, banking, legal, insurance, government, and other essential services.

This is a full-time, 100% work-from-home position based in Thailand. Candidates must be willing to relocate to Thailand and work a permanent night shift supporting US-based clients.

No prior interpreting experience is required, as comprehensive paid training will be provided. This role offers a structured career path, an international and multicultural working environment, and opportunities for progression into Trainer or Team Leader positions.

Qualifications

• Fluent in Mandarin and English, particularly in spoken and listening communication.
• Bachelor's degree with a minimum of 2 years of full-time work experience; or
• Candidates without a bachelor's degree must have at least 5 years of full-time work experience.
• Willing and able to relocate to and be based in Thailand.
• Willing and able to work a permanent night shift.
• Strong verbal communication and active listening skills.
• Excellent attention to detail and ability to communicate information accurately.
• Previous interpreting or customer service experience is an advantage, but not required.
• Must pass a language assessment before joining the training programme.
• Must successfully complete the final assessment following the training programme.
• Must have a reliable home internet connection with a minimum speed of 100 Mbps.

Responsibilities

• Provide accurate, professional consecutive interpretation between Mandarin and English during live voice conversations.
• Facilitate effective communication between Mandarin-speaking and English-speaking parties across multiple industries, including:
  • Healthcare – doctors, patients, and medical professionals
  • Banking – bankers and customers
  • Legal and government services
  • Police and immigration services
  • Insurance providers and clients
  • Social services and other essential service providers
• Maintain accuracy, impartiality, professionalism, and confidentiality throughout every interaction.
• Listen actively and interpret information clearly while preserving the meaning and intent of the original speaker.
• Deliver a high standard of customer service during every interaction.
• Support video interpretation following successful completion of the three-month probation period.
• Follow company policies, procedures, quality standards, and interpreter protocols.
• Successfully complete all required training and assessments before deployment.