Full-Time
Sr Staff Outbound Product Manager
ServiceNow
10,001+ employees
Cloud-based digital workflow and automation platform
No salary listed
London, UK
Hybrid
Hybrid role in London; in-office presence required.
 Sales & Account Management (1) |
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 Product (1) |
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- 7+ years of product management, outbound product marketing, design, or GTM experience with a strong focus on integration, data platforms, databases, or infrastructure technologies. Enterprise software experience is must.
- Deep understanding of technical concepts such as integration, transactional/analytical processing, distributed systems, and data architecture.
- Experience working with enterprise customers and translating technical innovations into business value.
- Exceptional communication and storytelling skills—able to simplify the complex and inspire action.
- Proven track record of cross-functional leadership and influence across sales, marketing, engineering, and customer success.
- Strong organizational skills and ability to manage multiple initiatives in a dynamic, high-growth environment.
- Craft clear, differentiated messaging and positioning that conveys the unique power of data within the ServiceNow ecosystem.
- Partner with product marketing to drive launches, campaigns, and thought leadership.
- Create compelling enablement content for internal teams (e.g., sales playbooks, demos, training materials, solution briefs, competitive guides).
- Deliver product evangelism at customer briefings, analyst sessions, conferences, and webinars.
- Translate complex technical concepts into language that resonates with decision-makers and technical practitioners alike.
- Collaborate with inbound product managers to influence roadmap priorities based on customer feedback and field insights.
- Support strategic deals and partner engagements with tailored collateral and positioning strategies.
- Track adoption metrics, market feedback, and competitive dynamics to continuously refine outbound initiatives.
ServiceNow provides a cloud-based digital workflow platform that helps large organizations automate and streamline operations across IT, customer service, HR, security, and other business areas. Its Now Platform hosts a suite of applications via a SaaS model, where customers subscribe to access, update, and receive support and optional consulting services. The platform works by offering configurable workflows and automation across multiple business processes, enabling integration with existing systems and data, with regular updates delivered as part of the subscription. This approach differentiates ServiceNow from competitors through its enterprise-grade, cross-domain workflow platform, strong integration capabilities, and emphasis on a unified experience across IT and business operations. The company’s goal is to help customers modernize operations, reduce costs, and improve service delivery and experiences for employees and customers through automated digital workflows.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
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Simplify's Take
What believers are saying
- Q2 2026 revenue reached $3.99 billion, up 24%, and subscription growth accelerated.
- ServiceNow raised 2026 subscription revenue guidance after beating estimates across topline and profitability.
- Accenture, Microsoft, Nvidia, and Anthropic partnerships deepen distribution and enterprise AI adoption.
What critics are saying
- June 2026 unauthenticated API breach exposed customer instance data and damaged trust.
- DataCloud Technologies sued ServiceNow for patent infringement in Delaware on February 9, 2026.
- ServiceNow’s 2026 restructuring cuts up to 1,000 jobs, signaling post-acquisition integration strain.
What makes ServiceNow unique
- ServiceNow AI Control Tower now governs agents across AWS, Microsoft, Google, and SAP.
- ServiceNow AI crossed $1 billion ACV in Q2 2026, validating enterprise monetization.
- ServiceNow’s workflow platform embeds automation into IT, HR, security, and customer operations.
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Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -4%2 year growth
↓ -1%ServiceNow's share price rose 12% in July, driven by strong second-quarter results and a broader recovery in software stocks. The enterprise software company reported revenue of $3.99 billion, up 24% year over year, surpassing analyst estimates of $3.93 billion. Subscription revenue, which investors favour for its consistency, increased nearly 25% to $3.88 billion. Adjusted net income rose 9% to $930 million, or $0.90 per share, beating the consensus estimate of $0.86. The company highlighted significant AI adoption, noting that agentic deployments on its core platform increased ninefold over nine months. ServiceNow raised its annual subscription revenue guidance to between $15.76 billion and $15.78 billion, reflecting nearly 23% growth over 2025.
ServiceNow has opened its first dedicated office in Brazil and announced three academic partnerships to develop AI talent in the region. The São Paulo facility spans 1,765 square metres and features 73 workstations, 11 conference rooms, two training rooms, and an outdoor terrace. The company's Latin American team has more than tripled over the past three years. In 2025, the number of customers purchasing AI in the region nearly quadrupled. ServiceNow and SENAI-SP launched an AI skills training programme in 2025 that has reached over 1,500 participants across São Paulo state. To date, 719 students have graduated, with 808 currently enrolled. Of these, 126 have earned the Certified System Administrator certification.
Tech analyst Dan Ives described the recent software stock sell-off as the most disconnected from business fundamentals since the late 1990s, despite fears of AI competition. Microsoft, Salesforce, and ServiceNow have underperformed the broader market this year, with declines of up to 29%. Recent earnings support Ives' bullish stance. Microsoft reported 18% year-over-year revenue growth, with paid Microsoft 365 Copilot seats exceeding 30 million. ServiceNow's subscription revenue grew 23% in constant currency, closing 123 deals over $1 million. Salesforce beat analyst estimates with 14% revenue growth and signed a record 98 deals worth over $1 million in new annual contract value. The results suggest customers are turning to established software providers for AI integration and security, validating these companies' central role in AI infrastructure.
Autonomize AI has launched Payment Integrity-FWA, an AI-powered healthcare claims review application, in the ServiceNow Store. The solution helps healthcare payers identify potential fraud, waste, and abuse in claims whilst accelerating review and investigative workflows. Built on ServiceNow's Healthcare and Life Sciences data model, the application uses AI agents to evaluate claims for coding issues, medical necessity concerns, readmission risks, and billing anomalies. Reviewers receive prioritised work queues with risk scores, AI-generated reasoning, and supporting evidence for each flagged claim. The application supports pre-payment claims review, DRG clinical validation, medical necessity assessment, readmission analysis, and provider outlier detection. It integrates with existing ServiceNow environments without requiring data migration to separate systems. Autonomize Payment Integrity-FWA is now available in the ServiceNow Store.
Hyro has partnered with ServiceNow to deliver AI-powered experiences for healthcare employees and patients. The collaboration combines ServiceNow's enterprise workflow platform with Hyro's agentic AI platform, enabling health systems to automate high-volume patient-facing cases. The partnership coincides with ServiceNow's launch of Healthcare Operations, a solution designed to unify clinical, administrative, and enterprise workflows. Initial use cases include employee FAQs, conversational ticket management for patients, and access management over voice and chat. Hyro has built an app on the ServiceNow Store that enables AI-powered voice automation for healthcare IT service desks, supporting automated IT ticket creation via voice. The company serves 2,500 hospitals, clinics, and healthcare facilities, including Intermountain Health, Baptist Health, and Hackensack Meridian Health.