Director of Operations - Food & Beverage

Job Description

What’s in it for you… 

• Become part of a team that’s very passionate about creating great hospitality experiences.
• 2 days holiday per month (plus bank holidays).
• Salary aligned with Scale XI of the horeca CAO.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• It’s ok not to be ok, we offer access to OpenUp, a trusted platform for professional support and a network of mental health first aiders.
• Pedal like a local - Enjoy a Swapfiets membership with a discount: repairs and maintenance included.
• Stay active your way with a discounted Urban Sports Club membership, supporting your overall wellbeing and balance.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Qualifications

What we're looking for 

• Individuals. If you’re looking for a place where you can be yourself, this is it. We don’t even do uniforms. 

• A clear passion for hospitality. Whether it’s a drink, a meal, or trends in the industry – you love the world of hospitality. 

• Optimism. You’re all about having a positive impact on the people you interact with. 

• You’re not precious. We leave our egos at the door and help get things done. 

• You’re up for doing things differently and trying everything at least once. 

• If we got stuck in a lift together, we’d have a good time and share a few laughs. 

• You want to be part of a team that works hard, supports each other and has fun together. 

• 5+ years’ experience in a food and beverage management/director role, in a high-paced and commercial environment. 

• Multi-outlet budgeting and forecasting experience; a clear understanding of the financial expectations of a successful restaurant and bar business. 

• Comfortable operating at a senior leadership level — used to representing Operations in property-wide strategy, budgeting and forecasting discussions, and to mentoring department heads. 

• An ability to manage the revenues and costs on a daily, weekly and monthly basis. You’ll be expected to report results with a granular understanding of the ongoing trends of the business. 

• A track record of leading large teams in restaurants, kitchen and bars; you’re a natural at inspiring trust and bringing others along on the journey. 

• Exceptional attention to detail in a fast-paced environment, juggling many things at once, always mindful of what makes or breaks the guest experience. 

• Previous experience in managing an events space would be a big plus. 

• Fantastic customer service is at the heart of your approach; you're imaginative when it comes to creating experiences. 

Additional Information