Position Summary:

The HCM Analyst plays an important role on our People Systems team by serving as a key point of contact for HCM-related questions and issues including system access, troubleshooting of issues and errors, HCM implementations, and end-user support. They partner closely with our internal stakeholders and HCM Partners to ensure we are managing the system functionality as efficiently and effectively as possible.

Essential Responsibilities:

• Deliver superior end-user support as well as support the implementation and ongoing maintenance of Workday, our new global HCM, to our employees, managers, and people operations users.
• Serve as a functional expert and key point of contact for HCM-related questions.
• Resolve data discrepancies and conduct frequent audits to ensure data integrity, consistency, and accuracy.
• Manage user access requests and other support requests submitted by users.
• Maintain procedural manuals, Standard Operating Procedures (SOPs), and system documentation.
• Facilitate training workshops to educate employees and managers on how to use the HCM effectively.
• Communicate release updates as well as lead testing efforts ahead of any major release.
• Ensure the HCM is compliant with relevant laws and regulations including, but not limited to, GDPR and CCPA.

Ideal Skills, Experience, and Competencies:

• At least three (3) years of experience working in People Systems/HRIS with at least two (2) years of experience working with Workday.
• Experience in at least five (5) Workday modules including Core HCM, Help, Peakon, Benefits, US/Canada Payroll, Learning, Recruiting, Advanced Compensation, Talent, Time Tracking, and Absence Management.
• Workday implementation experience is strongly preferred.
• Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel.
• Customer service focused with a high sense of urgency.
• Demonstrated record of handling sensitive data and exercising proven discretion in addition to maintaining data security.
• Demonstrated strong work ethic and enthusiasm to learn and become proficient in new technologies and integrations.
• Ability to adapt quickly in a fast-paced environment while being self-motivated and results-oriented.
• Proven ability to work cross-functionally with a wide variety of stakeholder interests.
• Ability to work autonomously in a fast-paced, high-growth environment.
• Ability to apply knowledge of business and the marketplace to advance the organization’s goals.
• Ability to consistently achieve results, even under tough circumstances.
• Ability to gain the confidence and trust of others through honesty, integrity, and authenticity.
• Ability to relate openly and comfortably with diverse groups of people.
• Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Required Education & Certifications:

• B.A./B.S. in related field or equivalent work experience
• Workday Pro Certifications(s) preferred.

Compensation:

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