Princess Cruises

Premium cruise line with global itineraries

Buffet Steward - Japanese Speaking

Dining, Bar & Counter ServiceUpdated on Nov 14

Full-timeNew York, NY, USANo salary listed

About the Job

Requirements

A minimum of 1 year of recent experience in a restaurant, hotel, cruise ship, or similar high-volume food and beverage environment; buffet or casual dining experience is advantageous.
Demonstrated ability to deliver warm, attentive, and professional guest service.
Basic understanding of public health and sanitation standards, such as USPH, and willingness to follow hygiene, food-handling, and environmental procedures.
Basic computer literacy and familiarity with point-of-sale systems, or ability to learn onboard systems quickly.
Good command of English, verbally and in writing, with the ability to communicate clearly and courteously with guests and teammates.
Strong verbal and written Japanese skills, with the ability to converse and serve Japanese-speaking guests.
Ability to work effectively as part of a diverse, multicultural team in a fast-paced environment.
Comfort working under pressure, managing multiple tasks during busy service periods, and adapting to changing schedules and operational needs.
Professionalism, punctuality, and grooming in line with company guidelines.
Willingness to attend required training, including USPH and safety courses, and comply with company policies, safety procedures, and emergency duties.

Responsibilities

Deliver warm, attentive buffet service to guests in assigned areas while following Princess Cruises' Service Excellence standards.
Set up, replenish, and break down buffet stations and adjacent service areas according to daily service plans and brand presentation standards.
Maintain knowledge of buffet offerings, daily menus, and beverage options, including items popular with Japanese guests, to answer questions and make recommendations.
Support guest flow through the buffet by guiding guests, assisting with seating where appropriate, and responding promptly to requests.
Monitor food quality, temperature, and presentation throughout service, and promptly report issues with food, drinks, or service to the supervisor.
Keep buffet counters, equipment, and surrounding areas clean, safe, and well-stocked in line with USPH and environmental regulations.
Record and process guest orders or transactions when required, using onboard systems and company procedures.
Participate in pre-service briefings, promotions, and sales initiatives, including beverage or dining packages relevant to buffet service.
Communicate with guests in English and Japanese, adapting to diverse cultures and passenger demographics.
Collaborate with restaurant, galley, and beverage teams and perform other duties assigned by supervisors or senior management to support Food & Beverage operations.

Desired Qualifications

Buffet or casual dining experience.

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Deliver warm, attentive buffet service to all guests in assigned areas, consistently following Princess Cruises’ Service Excellence standards.
Set up, replenish, and break down buffet stations and adjacent service areas according to daily service plans and brand presentation standards.
Maintain full knowledge of buffet offerings, daily menus, and beverage options, including items popular with Japanese guests, to confidently answer questions and make recommendations.
Support smooth guest flow through the buffet by proactively guiding guests, assisting with seating where appropriate, and responding promptly to requests.
Monitor food quality, temperature, and presentation throughout service, promptly reporting any issues with food, drinks, or service to the supervisor.
Ensure all buffet counters, equipment, and surrounding areas are clean, safe, and well‑stocked at all times, in line with USPH and environmental regulations.
Accurately record and process guest orders or transactions when required, using onboard systems in accordance with company procedures.
Actively participate in pre‑service briefings, promotions, and sales initiatives, including beverage or dining packages relevant to buffet service.
Communicate clearly and professionally with guests in both English and Japanese, adapting to a variety of cultures and passenger demographics.
Collaborate closely with restaurant, galley, and beverage teams, performing other duties as assigned by supervisors or senior management to support overall Food & Beverage operations.

Food & Beverage Experience: Minimum 1 year of recent experience in a restaurant, hotel, cruise ship, or similar high‑volume food and beverage environment; buffet or casual dining experience is an advantage.
Guest Service Focus: Demonstrated ability to deliver warm, attentive, and professional service, with a genuine desire to create memorable experiences for guests.
Public Health & Sanitation: Basic understanding of public health and sanitation standards (e.g. USPH) and willingness to follow all hygiene, food‑handling, and environmental procedures.
Technical & POS Skills: Basic computer literacy and familiarity with point‑of‑sale (POS) systems or the ability to learn onboard systems quickly.
Communication Skills: Good command of the English language, both verbal and written, with the ability to communicate clearly and courteously with guests and teammates.
Japanese Language Skills: Strong verbal and written Japanese language skills, with the ability to hold conversations and provide service to Japanese‑speaking guests.
Teamwork & Collaboration: Proven ability to work effectively as part of a diverse, multicultural team in a fast‑paced environment.
Adaptability & Resilience: Comfortable working under pressure, managing multiple tasks during busy service periods, and adapting to changing schedules and operational needs.
Professionalism & Appearance: High personal standards of professionalism, punctuality, and grooming in line with company guidelines.
Training & Compliance: Willingness to attend required training (including USPH and safety courses) and maintain full compliance with all company policies, safety procedures, and emergency duties.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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