V

Vinfen

Health and human services for disabilities

Lead Residential Counselor - Brain Injury

Full-TimeDeadline 7/15/27
$23.32/hr+ $500 Employee Referral Bonus
Junior
Bachelor's
Southborough, MA, USA
In Person
Social & Community ServicesResidential & Direct Support

About the job

Requirements
  • One to two years of experience or training in a related function.
  • A high school diploma or equivalent is required.
  • CPR certification is required within two weeks of hire.
  • First Aid certification is required within two weeks of hire.
  • Medication Administration Program (MAP) certification is required within 150 days of hire.
  • Safety Care certification is required within 90 days of hire.
  • Positive Behavioral Supports Tier II certification is required prior to hire.
  • NET certification is required.
  • A valid driver's license must be presented at employment. Drivers using a personal vehicle must maintain adequate insurance and a safe driving record subject to annual checks.
  • Must be at least 21 years old, have held a valid U.S. driver's license for at least six months, and pass a driver's screening background check.
  • Must be able to perform physically active duties, including standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, assisting clients with daily living, and lifting at least 25 pounds using proper techniques or a two-person lift.
  • Must be able to operate a computer and office equipment, communicate with clients, staff, and external representatives, and meet the stated vision requirements.
  • Must be able to assist with routine living activities such as cleaning, meal preparation, vacuuming, shoveling, and grocery shopping in day programs or group residences.
  • Knowledge of administrative practices and personal computer applications and equipment.
  • Ability to work collaboratively with coworkers, management, and stakeholders to facilitate supports; work independently and as part of an interdisciplinary team; and work in a professional and confidential capacity.
  • Ability to multi-task in a time-sensitive environment, stay organized, exercise good judgment, and problem-solve and make decisions in stressful situations.
  • Ability to adapt communication to different individuals and communicate effectively orally and in writing.
  • Sensitivity to cultural, religious, racial, disability, and gender issues.
  • Participatory, collaborative, and teaching skills, and the ability to learn and practice new skills consistently.
  • Knowledge and use of advocacy, empowerment, and self-advocacy techniques; family partnership; social inclusion; participatory planning; physical personal management; household management; and crisis intervention techniques.
  • Knowledge and proven ability to implement Positive Behavioral Supports treatment programs.
Responsibilities
  • Support management in its administrative role and assume shift-lead responsibilities to ensure supports are delivered as designed.
  • Provide individual and group support to people in their homes, teaching skills that promote independence and self-advocacy and support choices and meaningful living.
  • Ensure a safe, secure, and clean residential environment.
  • Help individuals integrate into their communities, develop and maintain friendships, access community-based support and resources, and participate in work, volunteer, and other community engagement opportunities.
  • Plan recreational and social activities that promote social inclusion and emotional well-being.
  • Support individuals in making choices, advocating for themselves, participating in decisions, and determining the direction of their supports and lives.
  • Support access to assistive technology and adaptive equipment to augment communication, facilitate community access, and promote independent living.
  • Encourage individuals and their families to maintain strong partnerships with staff and other involved parties.
  • Provide administrative support to the Program Director, including scheduling staff assignments for shift activities, training new staff, and assisting with clinical paperwork oversight.
  • Act as designated lead staff for shift management and clinical programming.
  • Assist with developing, implementing, and documenting treatment, including ISP/PSTPs and clinical programs.
  • Train and support individuals in rehabilitative and behavioral interventions, behavioral monitoring, fire and safety regulations, appointment scheduling, money management, activities of daily living, grocery shopping, meal planning and cooking, household chores, and use of community resources.
  • Perform hands-on program tasks as needed to implement support plans and provide transportation as necessary.
  • Assess individuals' physical and emotional status and report changes to a supervisor.
  • Monitor individual funds as needed and maintain individual records, behavior and academic data, progress notes, and communication logs documenting incidents, programs, and routine activities.
  • Procure, store, administer, document, and dispose of medication in accordance with MAP requirements, funding-source regulations, and company policy.
  • Communicate and provide information to interested parties, including the program nurse, case managers, and Visiting Nurses Association.
  • Participate in mandated training and staff meetings and assist with new-staff orientation.
  • Ensure compliance with internal and external regulatory policies, procedures, and standards; maintain home safety and upkeep, including housekeeping, snow shoveling, and trash removal.
  • Comply with corporate and divisional policies and procedures, including safe work practices, workers' compensation, universal precautions, and exposure control.
  • Complete required paperwork and logs, including communication logs, community membership logs, and activity schedules.
  • Provide shift coverage at other homes or programs as assigned and help the Program Director secure coverage when needed.
  • Ensure required staff-to-individual ratios are maintained at all times.
  • Serve as a human rights advocate and provide physical intervention or First Aid during behavioral or medical emergencies; report to the Disabled Persons Protection Commission.
  • Perform other related duties as required.
Desired Qualifications
  • A Bachelor's degree is preferred.
  • May be asked to obtain Certified Brain Injury Specialist (CBIS) certification.

About the company

Vinfen provides health and human services to adolescents and adults with disabilities or life challenges. It operates more than 200 locations in Massachusetts and Connecticut and offers a range of evidence-based programs, including recovery support, supported living, habilitation, education, employment services, clinical care, and peer support. How the product works: Vinfen delivers these services through coordinated programs and teams at community sites and partners, helping people gain skills, live more independently, and participate in daily life. How it differs from competitors: Its large, regional network covers a broad continuum of care—from clinical treatment to housing and employment—across both youths and adults, using evidence-based approaches and integrated supports. What the company aims to achieve: to improve quality of life, independence, and meaningful community participation for people with disabilities or life challenges.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

1977

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Simplify's Take

What believers are saying

  • Vinfen added Melissa Shannon as vice president of policy and strategy on August 11, 2026.
  • Gateway Arts raised more than $120,000 in July 2026, strengthening donor-backed programs.
  • The Lowell Restoration Center gives Vinfen a visible, state-backed crisis-care platform through 2028.

What critics are saying

  • Massachusetts staffing shortages hit direct care roles; Vinfen faced layoffs or unpaid leave in 2026.
  • DMH contract dependence creates budget risk; the Lowell extension added only about $250,000.
  • The Commonwealth’s 2026 Skyline Drive case shows Vinfen’s landlord and placement ecosystem faces legal scrutiny.

What makes Vinfen unique

  • Vinfen operates Massachusetts and Connecticut community behavioral health, disability, and brain-injury services.
  • Restoration Center of Greater Lowell opened March 31, 2026 as 24/7 crisis diversion.
  • Vinfen’s 2025 annual report shows $295.7 million revenue and $89.2 million net assets.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Pet Insurance

Paid Vacation

Paid Holidays

Paid Sick Leave

Tuition Reimbursement

Employee Referral Bonus

Employee Discounts