Must have a flexible schedule and be able to work weekends as needed.
Must have excellent written and verbal communication skills and communicate with proper etiquette.
Must be able to multitask while remaining attentive to clients and flexible to business needs.
Must be able to work as part of a team and take initiative.
Must maintain patient/client confidentiality in accordance with HIPAA regulations and company policy.
Must maintain a high level of integrity and a strong ethical foundation.
Must have sound judgment, problem-solving, and decision-making skills.
Must be able to stand for long periods and reach above shoulder height, crawl, kneel, and push or pull up to 50 pounds.
Must have working knowledge of Microsoft applications.
Must be able to work in nearby spa locations as needed.
Responsibilities
Initiate sales by scheduling consultations with new and existing clients and leads, and describe services and skincare products with expert knowledge and consistency.
Meet with each new client to explain services, create a custom treatment plan aligned with the client's goals, and ensure the client understands the available offerings.
Build rapport and close sales by explaining product and service capabilities, overcoming objections, and preparing financing contracts with lenders such as Cherry and CareCredit.
Work with providers to ensure each client has a treatment plan, supporting return visits and future business.
Partner with the Spa Manager and location providers to represent the brand in the local community and identify ways to increase spa traffic.
Grow revenue from existing clients by evaluating current treatment plans, recommending complementary services and products, and reviewing provider schedules and client histories for upsell opportunities.
Reach out to current and potential clients to drive bookings and results.
Maintain an accurate, up-to-date CRM and log all customer interactions.
Comply with company policies and procedures.
Maintain collaborative relationships with peers and work toward shared results.
Serve as a role model and mentor to the client concierge/front-desk team to support a high-quality client experience in the front of house and treatment rooms.
Assist the front desk with operational tasks as needed, including new-client paperwork, check-in and check-out, inventory counts, and client communication.
Complete the sales process for each client, including securing signed membership contracts, processing points redemptions in Allē and Aspire systems, closing out third-party payors, and following up after the sale to ensure client satisfaction.
Desired Qualifications
Previous experience working in a medical spa or medical office.
It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!
As a Treatment Consultant, you will consult and sell our aesthetic services to new and existing patients. The ideal candidate will have an entrepreneurial spirit and proactively outreach to current and potential clients to drive results.
PAY-Competitive base compensation + industry leading commission program.
Other benefits include:
PTO, multiple employer health insurance plan, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.
Job Duties & Responsibilities
Initiate the sales process by scheduling consultations with new and existing clients and leads, describing our services and skincare products with expert knowledge and consistency.
Meet with each new client to provide an overview of our services, create a custom treatment plan aligned with their goals, and ensure they feel comfortable and well educated about our full range of offerings.
Build rapport and close sales by explaining product and service capabilities, overcoming objections, and preparing financing contracts with lenders such as Cherry and CareCredit.
Work closely with providers to ensure every client has a treatment plan, driving return visits and future business.
In partnership with the Spa Manager and location providers, serve as a brand ambassador in the local community and identify new ways to drive traffic into the spa.
Grow revenue from existing clients by evaluating their current aesthetic treatment plans, recommending complementary services and products, and reviewing provider schedules and client histories to identify upsell opportunities.
Proactively reach out to current and potential clients to drive bookings and results.
Maintain an accurate and up-to-date CRM, logging all customer interactions.
Comply with all company policies and procedures to ensure streamlined processes.
Maintain collaborative relationships with peers and achieve results with a win-together mentality.
Serve as a role model and mentor to the client concierge/front desk team to ensure a top-notch client experience in both the front of house and treatment rooms.
Assist the front desk with operational responsibilities as needed, including new client paperwork, check-in/check-out, inventory counts, and client communication.
Complete the full sales process for each client, including but not limited to: securing signed membership contracts, processing points redemption in Allē/Aspire systems, properly closing out third-party payors, and following up post-sale to ensure client satisfaction.
Qualifications, Experience and Skills Needed
Previous sales experience of 2+ year(s)
Flexible schedule with the ability to work weekends as needed.
Previous experience working in a med spa or medical office preferred.
Excellent written and verbal communication skills
Ability to communicate with proper etiquette.
Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative.
Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service.
Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy.
Must maintain a high level of integrity with a strong ethical foundation.
Must have sound judgment, problem solving, and decision-making skills.
Must be able to stand for long periods of time.
Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
Must have a working knowledge of Microsoft applications.
Ability to work in spa locations within the immediate vicinity as needed.