Full-Time

Member Services Advocate

Confirmed live in the last 24 hours

Gravie

Gravie

201-500 employees

Offers no-deductible health plans for employers

Financial Services

Entry

Minneapolis, MN, USA

Requirements
  • Complete 6 weeks of in-person paid training provided by Gravie.
  • Commit to a set weekly schedule of 40 hours per week between the hours of 7am and 7pm Central Time.
Responsibilities
  • Go above and beyond to provide the member or provider with a simple and seamless experience.
  • Courteously respond to member and provider inquiries via inbound call or email.
  • Determine the best way to resolve member and provider inquiries by asking probing questions and making appropriate recommendations based on health insurance product path and program.
  • Correctly communicate claims and benefits information using designated internal platform(s) to further assist with caller’s inquiries.
  • Demonstrate empathy and active listening in each interaction with the caller.
  • Accurately document all interactions within our Customer Relationship Management (CRM) platform with clarity and professionalism.
  • Collaborate with additional third-party entities, navigators/brokers, and internal departments to assist with caller’s needs.
  • Be able and willing to maintain a highly structured work schedule. Overtime hours, including early morning, evening or weekend time may be required during peak season January - March.
  • Demonstrate commitment to Gravie CARE (Compassion, Advocacy, Resolution, Education) service model and the Gravie company-wide core competencies of being authentic, curious, creative and outcome-oriented.

Gravie offers a compelling workplace given its significant role in transforming healthcare plans for small and midsize employers by eliminating common financial burdens such as deductibles and copays. The company stands out in its market segment by embracing technology that allows coverage of essential healthcare services at no extra cost, thereby pioneering a model that significantly eases the health management for employers and their teams. This cultural commitment to alleviating healthcare challenges and the practical approach in application not only positions it as a leader in its sector but also enriches its internal work environment through a clear, positive mission that directly benefits society.

Company Stage

Series E

Total Funding

$342.6M

Headquarters

Minneapolis, Minnesota

Founded

2013

Growth & Insights
Headcount

6 month growth

7%

1 year growth

38%

2 year growth

82%