Customer Service Representative - Bilingual: French & English
About the job
- Fluency in written and spoken English and French, with at least B2-level proficiency.
- At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity.
- Strong phone, email, and instant messaging communication skills.
- Organizational and time management skills.
- Familiarity with desktop sharing, cloud services, customer relationship management (CRM), and voice over internet protocol (VoIP).
- Experience with word-processing software and spreadsheets, such as Microsoft Office.
- Knowledge of online calendars and scheduling, such as Google Calendar.
- Ability to work Eastern Time hours.
- Ability to work from 12 midnight to 8 a.m. Eastern Time, 40 hours per week.
- A USB headset with noise cancellation, a working webcam, and a computer with at least a 1.8 GHz processor and 4 GB of RAM.
- A primary cable internet connection of at least 25 Mbps and backup internet service of at least 10 Mbps.
- Respond promptly to client emails and portal requests in French and English regarding their concerns.
- Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across French- and English-speaking customers.
- Assist customers with their needs by offering empathetic support and coordinating solutions.
- Update and maintain accurate customer records to support information flow and accessibility.
- Resolve client concerns efficiently and professionally, troubleshooting and communicating clearly in both languages.
- Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions.
- Support customer satisfaction during each engagement and reassure clients as needed.
- Document interactions and case updates in accordance with internal procedures, guidelines, and data privacy protocols.
- Handle after-hours guest inquiries through live chat, SMS, email, and phone regarding bookings, issues, and urgent requests.
- Dispatch maintenance or housekeeping for emergencies such as lockouts and repairs, and follow up.
- Process reservation payments, verify guest details, and manage check-in workflows.
- Complete ad hoc tasks.
About the company
Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.
Company Size
1,001-5,000
Company Stage
Seed
Total Funding
$2.2M
Headquarters
Berkeley, California
Founded
2018
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Simplify's Take
What believers are saying
- Wing reported 210% annualized growth after $1.4 million revenue-based financing in 2023.
- Its 2026 careers pages show active hiring, suggesting demand and ongoing operational expansion.
- 2026 content marketing around outsourcing and AI services strengthens lead generation against smaller rivals.
What critics are saying
- Wing still relies on low-margin labor subscriptions, exposing it to price wars and churn.
- 2026 job posts tie Wing to M32 AI, signaling uncertain strategic drift from core services.
- The mandatory arbitration terms and security complaints raise client-trust risk before 2027 renewals.
What makes Wing Assistant unique
- Wing bundles dedicated virtual assistants with customer success and task-workspace software.
- Its 2026 hiring pages emphasize global remote coverage across hundreds of open roles.
- Wing markets specialized vertical support, including medical scribing and customer service outsourcing guides.
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Benefits
- Performance Bonus
- Job Security
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- Remote Work Options
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Company Social Events
- Holiday & Overtime Pay