Wing Assistant

Subscription-based virtual assistant services for businesses

Customer Service Representative - Bilingual: French & English

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in Philippines₱45k - ₱50k /mo

About the Job

Requirements

Fluency in written and spoken English and French, with at least B2-level proficiency.
At least one year of proven customer service representative experience in a B2C or B2B capacity.
Strong phone, email, and instant messaging communication skills.
Organizational and time-management skills.
Familiarity with current technologies, including desktop sharing, cloud services, customer relationship management systems, and voice over internet protocol.
Experience with word-processing software and spreadsheets, such as Microsoft Office.
Knowledge of online calendars and scheduling, such as Google Calendar.
Ability to work in Eastern Standard Time.
A USB headset with noise cancellation, a working webcam, a computer with at least a 1.8 GHz processor and 4 GB RAM, a primary cable internet connection of at least 25 Mbps, and backup internet of at least 10 Mbps.

Responsibilities

Respond promptly to client emails and portal requests in French and English regarding their concerns.
Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across French- and English-speaking customers.
Assist customers with their needs by offering empathetic support and coordinating solutions.
Update and maintain accurate customer records to ensure information flows seamlessly and remains accessible.
Resolve client concerns efficiently and professionally through troubleshooting and clear communication in both languages.
Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions.
Support and reassure customers to promote satisfaction during each engagement.
Document interactions and case updates in accordance with internal procedures, guidelines, and data privacy protocols.
Handle after-hours guest inquiries through live chat, SMS, email, and phone regarding bookings, issues, and urgent requests.
Dispatch maintenance or housekeeping for emergencies, such as lockouts or repairs, and follow up.
Process reservation payments, verify guest details, and manage check-in workflows.
Complete ad hoc tasks.

Salary Range: 45000 to 50000 (Currency: PHP) (Pay period: per-month-salary)

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Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.

Primary Tasks:

• Respond promptly to client emails and portal requests in French and English regarding their concerns

• Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers

• Assist customers with their needs, offering empathetic support and swift coordination

• Update and maintain accurate customer records to ensure seamless information flow and accessibility

• Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages

• Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions

• Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients

• Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols
• Guest Communication: Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests.
• Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up.
• Reservation Support: Process payments, verify guest details, and manage check-in workflows
• Ad hoc tasks

Required Experience:

• Fluent in English (written & spoken) & French (written & spoken)

• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity

• Excellent English and French communication skills, both written and verbal (at least B2 level)

• Excellent phone, email, and instant messaging communication skills

• Solid organizational and time management skills

• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP

• Experience with word-processing software and spreadsheets (e.g., MS Office)

• Knowledge of online calendars and scheduling (e.g., Google Calendar)

• Proactive & confident with keen attention to detail

• Able to work in EST

Software Tools and Websites Required:

Microsoft Office (Excel for trackers).

Cloudbeds (reservation management).

Ikea (guest journey management).

MaintainX (maintenance ticket system).

Schedule: 12 midnight to 8am EST (40hrs per week)

Salary: up to PHP50,000/month

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

About the Company

Wing Assistant

Subscription-based virtual assistant services for businesses

Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.

Company size: 1,001-5,000
Company stage: Seed
Total funding: $2.2M
Headquarters: Berkeley, CA
Founded: 2018

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