Full-Time

Gear Advisor

Posted on 7/3/2024

Fender Musical Instruments Corporation

Fender Musical Instruments Corporation

1,001-5,000 employees

Manufactures guitars, basses, and amplifiers

No salary listed

Junior, Mid

Crawley, UK

Requires hybrid role shared between office environment and work from home.

Category
Customer Experience & Support
Customer Support
Required Skills
Sales
Communications
SAP Products
Customer Service
Requirements
  • Established experience in a musical instruments retail sales &/or customer service contact centre role.
  • Genuine interest in the technical aspects of all FMIC product lines.
  • Demonstrated ability to explain more complex or technical information to a broad-based audience, possibly with less knowledge.
  • Read technical specifications and drawings for FMIC products.
  • Experience working with MS Office products - Excel, Word, and Outlook at a minimum.
  • Strong written and verbal communication skills.
  • Strong sense of team-orientation.
  • Excellent detail-orientation and strong organizational skills with a focus on attention to detail.
Responsibilities
  • Fielding inquiries regarding product specifications, performance, application, pricing, and availability as well as providing historical information for all FMIC brands.
  • Evaluate and troubleshoot possible product performance issues
  • Facilitate consumer product returns
  • Place orders in SAP for parts and replacement products required to resolve defective product issues
  • Track orders and shipments, also in SAP, and online through all carriers
  • Guide consumers, when necessary, to resources like Authorised Fender Dealers for physical repairs
  • Coordinate with consumers, Fender dealers, authorised Fender service centres and Fender's Repair Department to resolve customer service and product performance issues/disputes involving defective and damaged product
  • Maintain a call issues and resolutions records database and refer consumers to a myriad of non-FMIC resources to assist with their product, aftermarket parts or informational needs.
  • Assist with our online store. You’ll receive and respond to customer communications in all available media in a professional and courteous manner
  • Handle customer enquiries regarding Fender Play, Tone and other apps/services available to users on the website.
  • Respond to technical enquiries relating to all FMIC brands
  • Ad-hoc projects as required
Fender Musical Instruments Corporation

Fender Musical Instruments Corporation

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Fender Musical Instruments Corporation specializes in manufacturing musical instruments, particularly guitars and basses. Their products include a variety of electric guitars, basses, amplifiers, and accessories, catering to musicians of all skill levels, from beginners to professionals. Fender's instruments are organized into different series, such as the Vintera II and American Ultra, allowing customers to choose based on their experience and musical style. The company sells its products directly through its website and authorized dealers, and offers customization options through the Mod Shop. Additionally, Fender has developed apps like Fender Tune to enhance the user experience. What sets Fender apart from competitors is its long-standing reputation in the rock 'n' roll genre and its commitment to quality and innovation. The company's goal is to provide musicians with high-quality instruments and tools that inspire creativity and enhance their musical journey.

Company Size

1,001-5,000

Company Stage

Late Stage VC

Total Funding

$12.8M

Headquarters

Los Angeles, California

Founded

1946

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for personalized instruments boosts Fender's custom model sales.
  • Partnerships like Fender x Teufel expand product offerings and customer reach.
  • Innovative products like Chrome Cobalt P/J pickups enhance Fender's market position.

What critics are saying

  • Emerging brands offering similar quality at lower prices threaten Fender's market share.
  • Supply chain disruptions in Asia could lead to production delays and increased costs.
  • Stricter environmental regulations on wood sourcing may increase production costs.

What makes Fender Musical Instruments Corporation unique

  • Fender's iconic models like Telecaster and Stratocaster define rock 'n' roll history.
  • The company offers a wide range of products for beginners to professionals.
  • Fender's collaborations with artists like FINNEAS and Blu DeTiger enhance brand appeal.

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Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Remote Work Options

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
bxzhyl
Mar 16th, 2025
Fender's new Chrome Cobalt P/J bass pickup set "did not come easily", says creator Tim Shaw

Fender has unveiled the new Chrome Cobalt P/J pickup set, designed to "unlock the full tonal potential" of Precision and Jazz bass guitars.

Essential Japan
Mar 14th, 2025
Fender Japan releases limited edition cherry blossom Telecaster(R) series

These models will be exclusively available at Fender Flagship Tokyo and the Fender Japan official online store.

Love Music Love Life
Nov 15th, 2024
Fender celebrates Hello Kitty 50th anniversary with exclusive collection

Fender Musical Instruments Corporation (FMIC) has announced an exclusive collaboration with Sanrio(R) to celebrate Hello Kitty's 50th anniversary.

MMR Magazine
Sep 10th, 2024
Fender and Blu DeTiger Unveils Her First-Ever Signature Bass

Fender Musical Instruments Corporation (FMIC) proudly announces the release of the Limited Edition Blu DeTiger x Player Plus Jazz Bass(R), the first-ever artist signature bass in collaboration with the boundary-pushing bassist, singer, songwriter, producer, and DJ, Blu DeTiger.

Music Connection
Aug 22nd, 2024
Fender x FINNEAS Release the First-Ever Signature Acoustasonic(R) s

Fender Musical Instruments Corporation (FMIC) announced the launch of the FINNEAS Acoustasonic(R) Player Telecaster(R) and Limited Edition FINNEAS Acoustasonic(R) Telecaster(R), signature guitars crafted in collaboration with Multi-Academy and GRAMMY Award-winning singer, songwriter, multi-instrumentalist, producer and composer, FINNEAS.

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