Full-Time
Customer Success Manager
UK
Confirmed live in the last 24 hours
FreedomPay
501-1,000 employees
Integrated payment solutions for global commerce
Senior
London, UK
Hybrid work arrangement.
- 6+ years in similar role
- Background in hospitality
- Experience with hotel property management or POS system
- Bachelor’s degree in business management, administration, technical bachelors or equivalent
- Excellent time management skills
- Excellent communication skills
- Knowledge about computer applications and relevant software preferred
- Highly computer literate - the ability to synthesize data into something digestible for clients
- Excellent troubleshooting abilities
- Must be highly organized, meticulous with strong attention to detail
- Self-starter, initiator, strong organizational, presentation and interpersonal skills a must
- Flexibility for travel up to 15%
- Managing a book of clients focused on hospitality
- Assess/evaluate client needs through weekly calls and daily email correspondence
- Ensure client satisfaction through follow-up, responsiveness, and thorough communication
- Partner with the client to understand their business roadmap and strategy to best apply our solutions for their success
- Responsible for managing client expectations across all aspects of the relationship and overall client life cycle
- Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
- Ability to manage multiple clients and projects/tasks simultaneously
- Ability to command a group of individuals in a room quickly and be assertive in a public environment
- Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
- Ability to upsell and cross-sell
- Ability to work in an entrepreneurial environment in a team and individually
- Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions
FreedomPay specializes in payment systems and global commerce solutions. The company offers a unified platform that streamlines the payment process for businesses, helping them to enhance customer satisfaction and increase revenue at the point of sale. Their platform is particularly effective in high-transaction environments, such as Las Vegas, where they handle a significant volume of transactions. FreedomPay's services include instant payments, lower transaction costs, and improved security features, which are designed to meet the needs of various clients, including online retailers and brick-and-mortar stores. Unlike many competitors, FreedomPay focuses on providing a comprehensive suite of payment solutions that adapt to changing consumer preferences, ensuring businesses can maintain a competitive edge. The company's goal is to advance the future of payments while also engaging in community initiatives, reflecting their commitment to social responsibility.
Company Stage
Growth Equity (Venture Capital)
Total Funding
$29.8M
Headquarters
Whitpain Township, Pennsylvania
Founded
2000
6 month growth
↑ 4%1 year growth
↑ 12%2 year growth
↑ 33%
Simplify's Take
What believers are saying
- Strategic partnerships with major players like Citi and Elavon expand FreedomPay's reach and enhance its service offerings.
- The launch of Merchant Centric Acquiring and EFTPOS Least Cost Routing showcases FreedomPay's continuous innovation in payment processing.
- FreedomPay's involvement in community initiatives and philanthropic efforts, such as partnering with Pennies, enhances its corporate image and employee morale.
What critics are saying
- The highly competitive and rapidly evolving fintech market requires constant innovation to maintain a competitive edge.
- Dependence on high-transaction environments like Las Vegas could pose a risk if there are significant market shifts or economic downturns.
What makes FreedomPay unique
- FreedomPay's unified and integrated platform simplifies the payment process, offering instant payments, lower transaction costs, and enhanced security features, setting it apart from competitors.
- The company's strong presence in high-transaction environments like Las Vegas demonstrates its capability to handle large volumes efficiently.
- FreedomPay's thought leadership and commitment to social responsibility, such as sponsoring the Eagles Autism Challenge, further distinguish it in the fintech sector.
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