EUC Engineer - Systems Team

EUC Engineer 

Location: Cork Office, Little Island

Internal Title: Application Administrator
Working Pattern: Hybrid
Company: Laya Healthcare
Department: Systems Team
Reporting to: IT Operations Manager
Contract Type: Fixed Term Contract (11 Months)

About the Role

Laya Healthcare is seeking a proactive and technically skilled End User Computer Engineer to join our Systems Team.

This is an exciting opportunity to play a key role in managing, supporting and optimising our end-user computing environment. You will be responsible for ensuring our laptop estate remains secure, compliant, high-performing and aligned with business needs while helping to modernise how endpoint devices are managed across the organisation.

The successful candidate will play a significant role in our transition from Microsoft Endpoint Configuration Manager (MECM) to Microsoft Intune and Windows Autopilot, helping to deliver a modern device management platform that maintains existing capabilities while introducing enhanced functionality and user experience.

Working closely with Infrastructure, Security and Service Desk teams, you will help ensure all endpoint devices are configured, secured, patched and optimised to the highest standards while delivering an excellent end-user experience.

Key Responsibilities

• Maintain and continuously improve the organisation's MECM environment, including laptop imaging, software deployment and patch management.
• Contribute significantly to the migration from MECM to Microsoft Intune and Windows Autopilot.
• Ensure existing MECM functionality is successfully preserved and enhanced within the Intune environment.
• Support the development and management of Microsoft Store applications, enterprise software catalogues and role-based software deployment.
• Develop and maintain remote operating system repair and recovery capabilities.
• Implement and manage endpoint security, compliance policies and configuration standards.
• Drive vulnerability management activities across the endpoint estate.
• Ensure all newly deployed devices are fully patched, secured and configured with the latest approved software.
• Proactively manage operating system and application patching to remediate vulnerabilities within agreed timeframes.
• Investigate, diagnose and resolve complex endpoint and device management issues.
• Analyse device performance and identify opportunities for optimisation across hardware, operating systems, applications and policies.
• Work closely with Cyber Security and Infrastructure teams to maintain a secure and resilient endpoint environment.
• Maintain technical documentation, operational procedures and support guides.
• Identify opportunities for automation, standardisation and service improvement.
• Participate in technology projects and support the implementation of new endpoint management solutions.
• Provide advanced remote support and troubleshooting for end-user devices where required.

Skills & Experience

• Minimum 1-2 years' experience in an End User Computing, Desktop Engineering, Endpoint Management, Infrastructure Support or similar role.
• Strong hands-on experience with Microsoft Endpoint Configuration Manager (MECM/SCCM), including laptop imaging, application deployment and patch management.
• Experience contributing to or supporting an MECM-to-Microsoft Intune migration project.
• Strong knowledge and practical experience of Microsoft Intune and Windows Autopilot.
• Knowledge of vulnerability management, endpoint remediation and patch compliance.
• Experience supporting Windows operating systems within an enterprise environment.
• Strong troubleshooting, analytical and root cause analysis skills.
• Ability to assess devices from hardware through to operating system, applications, policies and background processes to optimise performance.
• Strong remote troubleshooting and problem-solving capabilities.
• Experience deploying and managing enterprise applications.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently while collaborating effectively across technical teams.

Key Experience Required

We are looking for someone who has already gained practical experience in endpoint engineering and modern device management and can bring that knowledge to a critical transformation programme.

• Strong experience improving and maintaining existing MECM images and endpoint management processes.
• MECM experience is essential for this role.
• Proven experience contributing to an MECM-to-Intune migration project.
• Experience ensuring a successful Intune migration preserves existing MECM functionality while introducing enhanced capabilities.
• Hands-on experience with Microsoft Intune and Windows Autopilot in an enterprise environment.
• Experience managing Microsoft Store applications and modern application deployment methods.
• Experience developing and maintaining enterprise application catalogues and role-based software deployment models.
• Experience implementing or supporting remote operating system repair and recovery capabilities.
• Strong experience in vulnerability management and endpoint security remediation.
• Experience ensuring newly deployed laptops are fully patched, secured and configured with the latest approved software before deployment.
• Experience maintaining patch compliance across an existing laptop estate and responding to emerging vulnerabilities in a timely manner.
• Ability to analyse and optimise endpoint devices end-to-end, including hardware, operating system configuration, policies, applications and background processes to maximise performance and user experience.
• Strong remote troubleshooting skills with the ability to diagnose and resolve complex endpoint issues.
• Experience working in environments where endpoint security, compliance and device performance are business-critical.
• Most importantly, we are looking for someone who has already walked the path of endpoint modernisation and understands what is required to successfully deliver an MECM-to-Intune transition from planning through to implementation.

Desirable Experience

• Experience delivering endpoint modernisation or digital workplace transformation projects.
• Experience with Microsoft Defender for Endpoint and endpoint security technologies.
• Knowledge of Windows Update for Business and modern patch management practices.
• Experience managing enterprise application catalogues and software deployment frameworks.
• Experience with Microsoft Entra ID (Azure AD), Conditional Access and mobile device management solutions.
• ITIL Foundation Certification or equivalent.
• Relevant Microsoft certifications relating to Endpoint Administration, Intune or Modern Workplace technologies.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related discipline, or equivalent relevant experience.
• Relevant Microsoft certifications are desirable, particularly in Microsoft Intune, Windows Autopilot, Endpoint Administration or Modern Workplace technologies.
• ITIL Foundation Certification or equivalent is desirable.

What We're Looking For

• A proactive and solutions-focused approach to problem solving.
• A strong passion for endpoint engineering and modern workplace technologies.
• Someone who can combine technical expertise with a strong focus on user experience.
• Excellent attention to detail and commitment to delivering high-quality, secure endpoint services.
• A collaborative team player who enjoys working with a range of technical and business stakeholders.
• A continuous improvement mindset with a focus on automation, efficiency and service excellence.
• The ability to manage multiple priorities in a fast-paced environment.
• A strong customer-service orientation and commitment to delivering value to the business.

Why Join Laya Healthcare

• Play a key role in a major endpoint modernisation programme.
• Gain hands-on experience with Microsoft Intune, Windows Autopilot and Modern Workplace technologies.
• Work within a collaborative and innovative technology team.
• Contribute to projects that directly improve employee productivity, security and digital experience.
• Develop your technical expertise across endpoint engineering, security and device management.
• Benefit from a culture that supports continuous learning, development and innovation.
• Enjoy a flexible hybrid working model.

Diversity, Equity & Inclusion

At Laya Healthcare, we are committed to creating a workplace where everyone feels valued, respected and empowered to succeed. We believe diversity of thought, background and experience strengthens our teams and enables us to better serve our customers and communities. We welcome applications from candidates of all backgrounds and encourage everyone to bring their authentic selves to work.

Equal Opportunities Employer

Laya Healthcare is proud to be an equal opportunities employer. We are committed to providing a fair and inclusive recruitment process and do not discriminate on the basis of age, disability, gender identity or expression, family status, marital status, race, religion, sexual orientation, membership of the Traveller community, or any other characteristic protected by law. We are dedicated to building a workforce that reflects the diverse communities we serve.

Closing Date: Thursday, 19th November 2026