Account/Engagement Manager EOR

Role Description

Airswift is seeking applicants for the position of Engagement Manager – Employer of Record (EOR). The Engagement Manager will serve as the main point of contact for existing customer account management matters within Airswift’s EOR team.

Principle Accountabilities:

• Collaborate with the sales team to identify and grow opportunities within the territory.
• Build and maintain strong, long-lasting client relationships.
• Provide guidance and support to clients ensuring compliance with all international laws and regulations, including immigration, employment contracts, work permits, and visa requirements.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Clarify and document client goals, thinking “outside of the box” to deliver solutions.
• Develop an implementation strategy, identifying the tasks that need to be completed.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Identify issues, troubleshoot, explore options and present solutions to internal and external stakeholders and clients.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Identify and grow EOR opportunities within the region.
• Assist with challenging client requests or issue escalations as needed.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Adhere to budgets for specific departments, projects, and business needs.

Skills, Knowledge, and Experience:

• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with employees, senior management, and external stakeholders.
• Strong analytical and problem-solving skills, with the ability to think “outside of the box”.
• Exceptional organizational and time management skills, with the ability to prioritize and manage multiple projects and tasks simultaneously.
• Demonstrated leadership capabilities, with the ability to mentor and develop teams and drive a culture of continuous improvement.
• Strong IT literacy.

What we can offer you!

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values:

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growthrequires change, challenge, risk and sacrifice - we will always choose growth.
• Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.