Full-Time
Operations Training Manager
Concora Credit
No salary listed
No H1B Sponsorship
Beaverton, OR, USA
Remote
Travel domestically and internationally up to 20%.
Bachelor's
Category
 Training (1) |
|---|
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
- A bachelor's degree or equivalent experience, plus 5–7 years of relevant training experience.
- Intermediate to advanced skills using Microsoft Excel and Word.
- Intermediate to advanced skills and experience in curriculum development and adult learning theories.
- Strong research skills.
- Ability to work independently or in a team.
- Ability to analyze tasks and solve problems at both a strategic and functional level.
- Strong verbal and written communication skills.
- Good interpersonal skills and a high level of confidentiality.
Responsibilities
- Plan, produce, and administer training programs for employees and managers throughout the operations and call center organization, including at international supplier sites.
- Provide basic and intermediate fundamentals training for new and current call center staff members.
- Educate staff, supervisors, and managers about systems, products, and processes.
- Determine appropriate communication strategies for operational training programs and initiatives.
- Provide continuing education and refresher training for operations-related subject matter.
- Implement an evaluation process and generate specifications for training revisions and updates based on evaluation feedback.
- Coordinate training initiatives, including performing needs assessments and developing the training calendar.
- Travel domestically and internationally up to 20%.