Cashier Team Leader

About TESO Group

Founded in 2017 and headquartered in New York, TESO Group is a rapidly growing Asian lifestyle retail group in the United States. Its portfolio includes TESO Life, its flagship general merchandise retail brand; TESO X, a collectible toy retail concept; TESO Mini, an Asian convenience store concept; and proprietary brands including MONKIMON and O’HOMNI.

The Group currently operates 35 stores across 14 states, with another 67 locations under construction or in development, and aims to open more than 300 stores by 2030. Its product categories include beauty, snacks, collectible toys, home goods, stationery, and pet products, serving more than 450,000 customers per month.

Position Overview

The Cashier Team Leader is the frontline execution lead for the store's checkout area, primarily responsible for cashier service standards, scanning and checkout procedures, cash-handling security, checkout-area cleanliness, replenishment of checkout merchandise, equipment and supply management, cashier coaching, and reporting on-site exceptions.

Under the direction of the Store Manager and Assistant Store Manager, the Cashier Team Leader leads or assists team members in completing daily tasks and ensures merchandise is neatly displayed, prices are accurate, replenishment is timely, the area is clean, and service standards are met.

Job Responsibilities

1. Checkout Area Merchandising & Shelf Management
2. 1. Manage product stocking, front-facing, categorized displays, shelf organization, and shelf fullness in the checkout area.
   2. Ensure merchandise is neatly displayed and price labels and POP/promotional signage are accurate, clear, and current.
   3. Promptly correct and report out-of-stocks, misplaced merchandise, incorrect price labels, or disorganized displays to the Assistant Store Manager or Store Manager.
3. Product Replenishment, Recovery & Inventory Feedback
4. 1. Complete daily replenishment, recovery, FIFO rotation, and product put-away as required.
   2. Monitor fast-selling, out-of-stock, slow-moving, low-stock, and overstock situations; report promptly and assist with adjustments.
   3. Keep aisles clear during replenishment; merchandise must not be placed directly on the floor, dragged, or positioned in a way that obstructs customers.
5. Price Labels, Promotions & Display Maintenance
6. 1. Check that price labels are complete, centered, legible, and correctly matched to products.
   2. Promptly remove or replace expired promotional, sale, POP, or display materials and restore the area as required.
   3. Support display adjustments for new products, promotions, and priority merchandise to improve the customer browsing and purchasing experience.
7. Scanning, Checkout & Cash Management
8. 1. Supervise cashiers to scan each item and verify product information to prevent missed, incorrect, or duplicate scans.
   2. Verify that cash transactions, refunds, voids, and exception transactions have required supporting documentation and signatures.
   3. Immediately report cash discrepancies, suspected counterfeit currency, unusual refunds, system issues, or payment exceptions to the Assistant Store Manager or Store Manager.
9. Checkout Equipment & Special Merchandise
10. 1. Maintain checkout equipment, scanners, counterfeit detectors, shopping baskets, checkout merchandise, and counter cleanliness.
    2. Ensure fragile items, full-case blind boxes, employee purchases, and other designated merchandise are verified, scanned, and marked according to Company requirements.
    3. Coach cashiers on telephone etiquette, customer inquiries, and bagging service standards.
11. Customer Service & Product Recommendations
12. 1. Lead by example in proactively greeting customers with a smile and providing friendly service.
    2. Understand key products, new items, best sellers, and basic selling points in the area and provide basic product recommendations.
    3. Promptly escalate customer complaints, returns/exchanges, negative feedback, or issues that cannot be resolved.
13. Team Member Coaching & On-site Execution Supervision
14. 1. Coach new team members in the area on product locations, replenishment standards, service language, and work processes.
    2. Assign tasks appropriately and supervise replenishment, recovery, cleanliness, price labels, stockroom organization, and related work.
    3. Promptly address and report team member issues involving discipline, service, execution, or teamwork.
15. Work Records & Issue Reporting
16. 1. Participate in opening/closing meetings and communicate key area tasks, promotions, replenishment arrangements, and corrective actions.
    2. Complete or assist with work records, expiration records, receiving exception records, and corrective-action feedback on time.
    3. Assist the Assistant Store Manager and Store Manager in analyzing recurring issues and driving corrective actions.

Qualifications

• Education: High school diploma / vocational secondary school or above.
• Professional Experience: Experience in retail, supermarkets, convenience stores, beauty, collectible/toy retail, lifestyle retail, or service industries is preferred; candidates without experience may be trained.
• Knowledge & Skills: Familiar with or willing to learn product merchandising, replenishment and recovery, price labels, expiration management, customer service, cleanliness, receiving organization, and basic work records.
• Core Competencies: Strong execution and sense of responsibility, good customer-service and attention-to-detail mindset, and effective communication and teamwork skills.

Compensation

• $21 per hour 
• Quarterly Performance Bonus: This position is eligible for a quarterly performance-based bonus, subject to the eligibility requirements, performance criteria, and terms of the Company's bonus program.

Benefits

• 401(k) & 401(k) matching - subject to the eligibility requirements
• Paid Sick Leave
• Employee discount
• Health insurance
• Paid Time Off

Job Type: Full-Time

Location: 2420 Walnut St, Cary, NC 27518