Full-Time

Customer Account Manager

Smb

Posted on 12/19/2024

Shopmonkey

Shopmonkey

51-200 employees

Cloud-based management software for auto repair shops

Automotive & Transportation
Enterprise Software

Compensation Overview

$60k - $70kAnnually

+ Commission

Mid, Senior

San Francisco, CA, USA

Hybrid position in the San Francisco area, California.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 2+ years of sales experience, with a track record of top performance.
  • Ability to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy.
  • Aptitude to operate in a highly ambiguous and fast-paced environment.
  • A demonstrated passion for the startup community and new technology businesses.
  • Thirst for personal growth, team player mentality, and willingness to teach and learn.
  • Have a clear, professional, friendly and informative communication style.
  • Have a deep sense of empathy and experience in a customer-facing roles.
  • Adapt quickly to changing priorities and evolving customer needs.
  • As a nice plus, truly appreciate cars and/or are familiar with the automotive industry.
Responsibilities
  • Grow new revenue by building relationships with high-potential prospective users.
  • Build and maintain a pipeline of high-quality opportunities.
  • Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer’s lives.
  • Communicate accurate and realistic forecast information to the management team by ensuring our CRM is being utilized and managed effectively.
  • Learn tried and true SaaS sales strategies.
  • Learn all about the Shopmonkey full product suite, our customer's journey, and the automotive industry.
  • Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help.
  • Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services.
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business.

Shopmonkey offers a cloud-based software solution that helps auto repair shops manage their operations efficiently. The platform includes features for job management, estimates, purchase orders, and parts inventory, and integrates with QuickBooks for seamless data syncing. It stands out from competitors by providing a comprehensive suite of tools, including customer communication, digital inspections, and secure payment options. The goal of Shopmonkey is to enhance the efficiency and profitability of auto repair businesses.

Company Stage

Series C

Total Funding

$107M

Headquarters

San Jose, California

Founded

2016

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with AI-driven tools can enhance predictive maintenance capabilities.
  • The rise of mobile-first solutions can attract more users to Shopmonkey's platform.
  • Increasing demand for eco-friendly solutions presents opportunities for green feature integration.

What critics are saying

  • Yelp's acquisition of RepairPal could increase competition in the market.
  • ServiceUp's InstaPay feature may attract shops seeking faster payment solutions.
  • Growing IT infrastructure in the market could lead to more advanced competitors.

What makes Shopmonkey unique

  • Shopmonkey integrates seamlessly with QuickBooks for streamlined financial management.
  • The platform offers comprehensive digital inspection tools for auto repair shops.
  • Shopmonkey provides robust customer communication tools, including text and email features.

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Benefits

Flexible scheduling

Health, dental, vision & wellness

Home office perks

401k

Equity

Flexible PTO

Career growth

Self development

Social & charity events