Rooms Intern

Job Description

• Assist the Front Office team with daily operational activities.
• Welcome and assist guests in a professional and friendly manner.
• Support check-in and check-out procedures under supervision.
• Assist with guest inquiries, requests, and general hotel information.
• Learn hotel reservation procedures and room allocation processes.
• Assist the Housekeeping team in maintaining cleanliness and presentation standards.
• Learn room inspection procedures and hotel cleanliness standards.
• Support coordination between Housekeeping and Front Office regarding room status.
• Assist with monitoring room amenities, linen, and guest supplies.
• Support the team in delivering excellent guest experiences.
• Assist in identifying and responding to guest needs under supervision.
• Learn the importance of guest satisfaction, service recovery, and professional communication.
• Participate in departmental briefings and operational training sessions.

Qualifications

• Currently pursuing or recently completed a diploma or bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field.
• Strong verbal and written communication skills in English.
• Genuine interest in hotel operations and guest services.
• Positive attitude and willingness to learn.
• Good interpersonal, organizational, and teamwork skills.
• Professional appearance and adherence to grooming standards.
• Ability to work in a fast-paced environment.
• Flexible to work shifts, weekends, and public holidays as required.
• Basic computer skills and familiarity with Microsoft Office applications.
• Previous hotel experience is an advantage but not mandatory.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.