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Greptile

AI-powered platform analyzes reviews, automates responses

Forward Deployed Engineer

Pre-Sales Solution EngineeringUpdated on Nov 11
Full-time$140k - $220k /yrIn-person

About the Job

Requirements

  • At least 1 year of software or DevOps engineering experience.
  • Strong fundamentals in JavaScript and TypeScript.
  • Comfort with Git workflows, continuous integration and continuous delivery (CI/CD) pipelines, and enterprise identity systems including SSO/SCIM, SAML, and OIDC.
  • Ability to quickly learn new technologies and produce working examples or scripts on the fly.

Responsibilities

  • Partner with Account Executives to conduct technical discovery and tailor Greptile to each customer’s technology stack, including GitHub, GitLab, Bitbucket, Perforce, and on-premises environments.
  • Design and lead proof-of-concepts and pilots that demonstrate Greptile’s value in complex environments.
  • Handle security and compliance diligence by answering questionnaires, documenting architectures, and unblocking procurement.
  • Build reference implementations and lightweight integrations to accelerate adoption.
  • Act as the technical voice of the customer internally by surfacing requirements to product and engineering teams.
  • Create reusable assets—including demo environments, proof-of-concept templates, and technical FAQs—that raise win rates across the team.

About the Company

Greptile

AI-powered platform analyzes reviews, automates responses

Greptile helps businesses turn customer reviews into usable information. It collects reviews from customers, uses AI to analyze them for patterns, sentiment, and trends, and presents insights that guide decisions. It also offers an AI Review Replier that automatically writes empathetic, personalized responses to reviews so businesses can engage customers consistently without extra manual work. The platform is offered on a subscription basis with different tiers, from basic review collection to advanced analytics and premium AI responses. Compared to competitors, Greptile focuses on turning reviews into concrete actions and automating customer engagement with scalable, tiered pricing for retailers, online shops, and service providers. The company aims to help businesses understand what customers want, improve products and services, and boost customer satisfaction by making review management easier and more impactful.

Company size
11-50
Company stage
Series B
Total funding
$79.9M
Headquarters
San Francisco, CA
Founded
2021

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