Data Centre Operations Technician

As part of the role, you’ll be required to go through National Security Vetting clearances (SC and BPSS).  The process of you gaining clearances will be funded by the company.

Overall purpose of the job:

Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Key responsibilities for this job:

Data Centre Operations 

• Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware. 
• Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc). 
• Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring. 
• Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers. 
• Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test. 
• Build, utilize, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential-e client Data Centres. 
• Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments.  
• Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation. 
• Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored. 
• Participate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential-e Data Centre’s. 
• Build a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts. 

Data Centre Access, Site Management, Proactive System Monitoring & Remote Hands 

• Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s. 
• Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. 
• Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. 
• Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. 
• Ensure Data Centre’s are always kept in a clean and presentable manner. 

Knowledge and experience required: 

• You must be able to pass security checks for this job, including SC, NPPV3 and BPSS clearance
• Experience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment. 
• Proficient in Server, Storage & Network deployment and ongoing break fix support. 
• Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc 
• Deep understanding of DCIM tooling and the importance for accurate asset tracking and management – (Particularly NLyte). 
• Well organized and self-motivated with the ability to work alone and as part of a team. 
• Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software. 
• Excellent written and verbal communication skills with proficiency with Microsoft office applications. 
• Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions. 
• Passionate, engaged and enthusiastic in delivering a world class service in everything you do.
• Full UK Driving License and personal car is a must for this position. 
• Some travel will be made by flight or train and covered by company expenses. 

Desirable knowledge and experience:

• Experience working within a Hyper-Scale Cloud Data Centre 
• Experience with Structured Cabling deployments of Copper & Fibre – Including design and deployment - looming, testing and terminating principles