Full-Time

Customer Experience Specialist

Phone Support

Updated on 6/11/2024

Relay Financial

Relay Financial

51-200 employees

Online business banking and money management

Fintech

Compensation Overview

$47k - $55kAnnually

Junior

Vancouver, BC, Canada

Required Skills
Marketing
Requirements
  • 1+ years of experience working in customer support or a customer-facing role
  • Clear, concise, and personable communicator
  • Team-first mentality
  • Deep empathy for customers
  • Fine-tuned prioritization skills
  • Ability to handle change and uncertainty
  • Curious and proactive
  • Experience with customer support tools or ticketing systems
  • Proficient in Spanish
Responsibilities
  • Engage and support customers primarily via phone
  • Build meaningful connections with customers
  • Investigate and problem-solve with team members
  • Own and improve public support knowledge base
  • Track data and learnings from customer interactions
  • Collaborate with Marketing, Product, and Engineering

Relay provides a robust online business banking and money management solution tailored to small and medium-sized enterprises. A great place to work, this company facilitates seamless integration with popular accounting software and offers unique features such as multiple checking accounts and both physical and virtual debit cards, thereby enhancing operational efficiency. The company's commitment to secure, role-based access and automation in financial transactions positions it as a leader in the financial technology sector, offering employees the opportunity to work on pioneering banking solutions.

Company Stage

Series B

Total Funding

$75.5M

Headquarters

Toronto, Canada

Founded

2018

Growth & Insights
Headcount

6 month growth

35%

1 year growth

71%

2 year growth

167%