Outreach Clinician - Intensive Case Management, Homeless

Eliot’s Homeless Services Division is seeking a dedicated Outreach Clinician to join our Intensive Case Management (ICM) Team which offers a wide range of services, including outreach, case management, mental health treatment, housing assistance, and referrals to other resources for  adults with substance use disorders, including those with co-occurring serious mental health diagnosis. 

The ideal candidate is a compassionate, Master’s-level clinician with at least three years of experience supporting adults navigating chronic homelessness, severe mental illness, complex trauma, and/or substance use disorders. 

In this role, you will provide intensive, street-based outreach and clinical support to individuals navigating chronic homelessness, severe mental illness, complex trauma, and substance use disorders. Grounded in trauma-informed care and racial equity, you will conduct assessments, provide crisis follow-up, and deliver hands-on clinical guidance while consulting with a multidisciplinary team and community partners to bridge critical gaps in care.

Responsibilities:

• Provide intensive, field-based clinical outreach to unsheltered individuals and high utilizers of crisis systems across prioritized Boston neighborhoods. 
• Deliver direct clinical support utilizing trauma-informed care and person-centered planning, including clinical education, health/wellness guidance, and overdose prevention education to mitigate risk.
• Conduct clinical assessments, including completing individual service/recovery plans for assigned clients.
• Address and stabilize comprehensive life domains for clients, including physical health, mental/behavioral health, basic needs, housing, family/social connections, and legal status.
• Provide clinical consultation to the multidisciplinary team, advising on complex behavioral health, substance use, and medical cases 
• Respond collaboratively to acute behavioral health crises and high-risk situations, ensuring rapid follow-up to  critical events like overdoses, hospitalizations, or arrests. 
• Meet with high-risk individuals in diverse environments—including street outreach alongside the team, emergency departments, inpatient units, treatment centers, and houses of  correction—to ensure continuity of care.
• Assist with discharge planning and attend hospital and detox discharge planning meetings to ensure warm handoffs and prevent care gaps at every transition point.

Qualifications:

• Requires a Master’s degree in social work, counseling, or psychology or related field and have a corresponding license with the state of Massachusetts.
• At least three years experience with the homeless, mentally ill, and/or substance using population.
• Demonstrated experience working with adults with severe and persistent mental illness, substance use disorders, complex trauma, or chronic homelessness.
• Strong commitment to mental health recovery, substance use treatment, care coordination, racial equity, and holistic wellness.
• Proven ability to deliver flexible, community- and field-based services within a fast-paced, multidisciplinary team structure. 
• Ability to build trust, establish supportive therapeutic relationships, and respect client autonomy and treatment preferences.
• Sound clinical judgment with strong, solution-focused problem-solving capabilities.
• Must have a valid driver’s license and reliable transportation to commute and transport clients to appointments as needed.

Location: Outreach Community based work in Boston, including Dorchester, Roxbury, Mass and Cass area, Downtown, South Station. 

Schedule: Monday-Friday, 9am-5pm

Annual Salary 75000 - 85000 USD