Field Operations Manager

Build the future of the AI Data Cloud. Join the Snowflake team.

Snowflake has revolutionized data management by harnessing the power of the public cloud to create the Data Cloud, a global network that empowers organizations across diverse industries, such as healthcare, finance, retail, and technology, to mobilize data with unparalleled scale and performance. By eliminating data silos and enabling secure sharing, the Data Cloud supports diverse analytics, fueling digital transformation and fostering innovation. Snowflake’s multi-cloud platform, the engine behind the Data Cloud, offers a comprehensive solution for data engineering, collaboration, and analytics, enabling businesses to modernize their data infrastructure and unlock holistic insights for a competitive advantage.

Snowflake’s Sales Operations organization is seeking a Field Operations Manager to support our North American Enterprise  sales team. In this role you will partner with cross functional teams in defining, landing, and executing Snowflake’s strategic priorities. You will apply your strategic planning, financial acumen, creative thinking, and deep analytics skills to deliver key projects of the Sales Operations team: annual business planning, territory optimization, pipeline and forecast analysis, etc.

Reporting to the North American Enterprise Field Operations Director,  you will play a critical role in providing insightful analyses and actionable recommendations to the sales leadership team that will influence strategy and implementation of objectives aimed to achieve Snowflake’s business goals. Our hyper-growth environment requires an ever-evolving approach to managing our go-to-market strategy.

RESPONSIBILITIES:

• Operational Excellence

  • Execute the operational strategy, direction, and actions in the geo/regions/districts you support

  • Communicate effectively across the business operations ecosystem and sales segments to drive operational excellence on business initiatives

  • Partner with cross-functional team and act as the SME for escalations for key issues such as quoting, pricing, compensation, and deal approvals

  • Partner with sales enablement team to ensure participation and drive adoption

• Territory, Quota, and Business Planning 

  • Partner with sales management to drive territory planning, quota setting, business plan recommendation and execution

  • Lead projects for territory optimization, product transitions and introduction, new sales programs, etc.

  • Manage territory and quota process for headcount changes (new hires, terms, and transfers) and ensure quota coverage and governance

• Forecasting and Analytics

  • Manage the forecast and reporting process for the geo/regions/districts you support

  • Participate on weekly forecast calls with sales management

  • Build reports and dashboards to track key metrics and KPIs to increase performance visibility and analyze the health of the business

  • Monitor pipeline quality to ensure rep participation and craft action plan to address areas of weakness/opportunity

  • Prepare for and participate in quarterly business review with sales management

MINIMUM QUALIFICATIONS:

• 8+ years of experience in sales operations, sales enablement, revenue operations or equivalent function with significant exposure to sales teams

• Demonstrated understanding of SaaS go-to-market models, sales support roles, business metrics and growth best practices

• Ability to structure complex problems, derive insights from data, and articulate clearly with diverse teams up to the senior leadership level

• Excellent presentation skills and ability to influence varying org functions at varying levels of seniority throughout the org

• Excellent analytical skills and experience with SFDC reporting and SQl. Knowledge of BI tools a plus (Tableau).  

• Ability to work effectively in an evolving environment requiring new perspectives and creative approaches, and with multiple competing deadlines. Can adapt quickly to changes and possesses strong work ethic

• Always focused on doing what’s right for the customer and the business. High energy and contagious enthusiasm. Willing to take on the tough projects and challenges to support growth

• Bachelor’s degree. MBA a plus

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?