We are Route

Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route  — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible. 

Route is on a mission to connect the world’s commerce. Through our network of millions of Route App users and thousands of merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s best direct-to-consumer brands to happy, repeat customers.

Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure.

Don’t just take our word for it! Discover what life at Route has to offer.

The team

People Operations Team is a driven group focused on developing solutions to empower and enable a successful workforce. We put team over ego and are on a mission to ensure every team member finds joy in their work each day. With a focus on employee well-being and seamless operations, we prioritize creating an environment where everyone can thrive. From onboarding to career growth, our team is committed to supporting and empowering our workforce

The opportunity

We are seeking a People Business Partner (PBP) to drive employee-relations and performance effectiveness efforts within People Operations, impacting all Route team members. This role is critically important in ensuring Route is operating in compliance across all geographies in which we reside, as well as driving performance across the business. 

This role involves close collaboration with core People Ops, Talent Acquisition, and Legal teams. The person in this role will ensure compliance with policies, practices and applicable employment legislation. The PBP will provide HR consultation and mentorship to managers and employees on performance management, employee relations, and the consistent application of employment policies. Additionally, the role will drive team effectiveness to support a high-growth workforce, through goal setting, performance evaluations, managing underperformance and individual coaching. This role may manage key HR functions like leaves of absence, accommodations, and maintaining HR data integrity.

What you’ll do

• Act as subject matter expert on HR compliance, performance and act in an advisory role to cross-functional stakeholders.
• Partners with People Business Partners, other teams and People leaders to ensure that Investigations/Disciplinary processes are handled in a fair, timely manner consistent with local requirements including all required documentation.
• Manage FMLA/ADA/LOA practices
• Complete all mandatory country-specific lawful and required reports and compliance initiatives, such as the US-required EEOC and AAP reports.
• Collaborate with Legal and Talent Acquisition to keep our verification process up to date with global laws and regulations including escalations as needed.
• Conduct regular audits to ensure that all processes and compliance initiatives are being followed, and educate adjacent teams. Suggest iterations to ensure we remain compliant.
• Review and understand legislation in locations where we have legal hiring entities
• Collaborate with management teams to identify and effectively address employee relations issues including drafting performance plans, employee warnings and resolution plans
• Provides employee relations support, thought partnership, and coaching to all team members and levels of management in the organization on issues such as absenteeism, performance, conduct and alleged harassment.
• Executes on company-wide Talent Programs including performance reviews, promotion reviews, and talent assessment. 
• Support implementation and training for HR programs, policies, and initiatives
• Handles employment-related inquiries from applicants, employees, and supervisors, referring sophisticated and/or sensitive matters to the appropriate staff.
• Ensure accurate maintenance of confidential employee information; HRIS data entry, supervising new hire data, documentation and retention information

What we’re looking for

• 3-6 years experience managing employee relations, performance effectiveness and compliance initiatives in a fast-paced environment, tech/start-up experience preferred.  
• Demonstrates empathy and facilitates conflict resolution situations.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communications with the ability to effectively communicate at multiple levels within the company to ensure needs are met.
• High level of independence, with an ability to work autonomously with high attention to detail.
• Must exercise confidentiality and discretion in dealing with sensitive, complex and time sensitive employment matters.
• Demonstrates solid judgment and experience assessing risk relative to the business.
• Comfortable with high volume and very fast-paced workload; not afraid to “roll up your sleeves” to complete more tactical work. Able to switch between strategic and tactical work daily.
• Experienced in learning and thriving in a constantly changing environment and able to cultivate relationships across distributed teams.
• Must be able to become a trusted adviser by providing consultation and resolution guidance to promote a positive culture.
• Experience with HRIS systems such as Paylocity, Lattice, Greenhouse or similar systems. 

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $85,000 - $95,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.