Crisis Navigator

About the Role:                       

The Crisis Navigator is an integral member of Community Reach Center’s Walk-in Crisis (WCRC). The Navigator provides crisis screening and intervention as well as resources to individuals in a Walk-in Crisis setting. The Navigator provides professional care by assessment and evaluation in a timely/efficient manner, while communicating information to health care providers, both written and verbal in an accurate organized fashion. Perform tasks such as observation of consumer’s behavior and being available to consumers for one-on-one support as needed. Additionally, the Navigator will have other duties and responsibilities as determined from time to time by the Program Manager.

Essential Functions: 

• Initial Assessment – Greet and assess individuals as they come to the WCRC
• Crisis Intervention – Provide immediate support and de-escalation
• Service Navigation – Identify appropriate resources within the CRC network, or in the community based off the individual’s assessments and needs
• Collaboration – Works closely with CRC’s multi-disciplinary teams to ensure the individual receives high-quality comprehensive care
• Care Coordination - Works closely with local police department, co-responders, hospitals and other community partners
• Follow-Up – Ensure individuals leaving the WIC have a plan in place and are connected with internal or external resources. Schedule follow-up check-ins as needed
• Documentation – Accurately and objectively document interactions with the individual, to include, but not limited to: assessments, evaluations, referrals within the EHR and to CRC documentation standards
• Handling of bodily fluids: conducting drug screenings and pregnancy tests

Core Competencies:

• Flexibility and Adaptability: Demonstrates the ability to adjust to changing circumstances, priorities and new challenges while remaining effective and productive. Has a willingness to learn new skills and technologies. Can handle shifts in work arrangements, evolving company strategies, and unexpected problems with a positive attitude.
• Reliability and Commitment: Demonstrates consistency and follow-through on assignments, meeting deadlines, and quality of work. Arrives on time, is prepared for meetings, communicates issues promptly, and takes responsibility for their actions by admitting and correcting mistakes. Shows commitment by being present, engaged and consistently putting forth their best effort to achieve goals.
• Communication: Demonstrates the ability to convey and receive information clearly, concisely, and in the appropriate context. Has the knowledge and skills to convey information accurately, effectively, and appropriately in various professional situations.
• Learning and Self-Development: Proactively improving one’s knowledge and skills by continuously learning, understanding personal strengths and weaknesses, identifying areas for growth, seeking feedback, and building professional relationships.
• Performance and KPI Alignment: Demonstrates accountability for role expectations by understanding and consistently working toward key performance indicators (KPIs) that have been provided by their manager and/or Human Resources. Uses KPIs to prioritize daily work, track progress, and measure outcomes over time (e.g., productivity, quality, timeliness, attendance, customer/service expectations, or other role-specific targets). Communicates proactively about barriers that may impact KPI performance, seeks clarification when expectations are unclear, and partners with leadership to develop action steps that support improvement and sustained results.
• Code of Conduct and Employee Handbook Compliance and policy and procedures (Emotional Intelligence): Demonstrates professionalism and integrity by understanding and consistently adhering to the organization’s Code of Conduct and Employee Handbook expectations. Follows workplace policies and procedures (e.g., confidentiality, respectful workplace standards, safety requirements, timekeeping, appropriate use of technology, and ethical decision-making). Seeks guidance when unsure about a policy, completes required training as assigned, and promptly reports concerns through appropriate channels. Represents the organization appropriately in interactions with coworkers, clients/customers, and community partners, maintaining conduct that supports a safe, respectful, and accountable workplace culture. The ability to self0regulate and recognize the effects of your behavior on others.

Qualifications:

• Preferred bachelor’s degree in psychology, counseling, or other related field.
• Preferred 2+ years of experience working with individuals who have a diagnosed mental illness
• Communication, organization, time management and clinical skills.
• Ability to work independently.
• Valid Colorado Driver’s license with a clean driving record.
• Bilingual Spanish preferred.

Physical Requirements:

• Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required,
• Regular, predictable attendance is required.

Community Reach Center is an EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans. Apply at www.communityreachcenter.org

Schedule:

PRN

Salary Information:

$24.50 to $28.00 per hour 

Eligible for $250/month Bilingual Stipend

Application Deadline:

Accepting Application on an on-going basis