Clerical Assistant

Proposed Interview Date: Week Commencing Monday 12 October 2026

Contract Type: Permanent

Salary: FC3 £25,604.23 to £26,786.83

Working Pattern: 28.8 Hours per week 

Location: Glenrothes

Supporting Statement  

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

As part of the application process, you must provide a Supporting Statement which tells us how your skills, knowledge and experience make you a good candidate. We want your supporting statement to concentrate on the areas below. When writing your supporting statement, you may find it helpful to consider use of the STAR method (Situation, Task, Actions, Result) by thinking about a situation that you feel best describes your experience or knowledge, outline the task that you undertook, detail the specific actions you led or were involved with and provide a short summary of the result. 

• Ways in which you have effectively engaged with adults, children and young people.

• How you have engaged with communities ensuring they have the skills and confidence to be part of local community planning.

• Ways you have modelled and promoted the professional CLD values in your current and/or previous roles.

Job Details

The Community Learning & Development Support Assistant role is based within Community Learning & Development and provides clerical and administrative support to Community Education Workers and local CLD teams. The post is focused on ensuring the smooth day-to-day operation of community-based services while delivering a responsive, customer-focused service to Glenrothes Area residents and learners. 

Key responsibilities include:

• Providing comprehensive administrative support including document preparation, minute taking, scheduling meetings, maintaining records, processing financial transactions, and handling correspondence.  

• Maintaining databases and information systems to produce statistical returns, reports, and performance information. 

• Managing appointment diaries, travel arrangements, meetings, and events for staff and volunteers. 

• Operating reception services and acting as a first point of contact for customers, handling enquiries by telephone, email, and in person. 

• Supporting community projects by creating and maintaining project files and learner records.

• Producing regular statistics and management information for Community Education Workers and Area Team Managers. 

• Updating public-facing information on community learning websites and informing learners of course changes and opportunities. 

• Supporting community centre management committees with financial administration, bookings, invoices, cash handling, and record keeping. 

• Assisting and signposting vulnerable learners to local support services where appropriate. 

• Managing bookings for community facilities and minibuses and dealing with related enquiries

A link to the role profile and the Families First Strategy is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.

The Person

Applicants should demonstrate a combination of administrative experience, customer service skills, and effective organisational abilities.

• Educated to SCQF Level 4 (National 4, Standard Grades, O Grades, or equivalent qualification). 

• Experience of working in an office environment. 

• Experience of using IT applications and software packages effectively. 

• Numerical skills. 

• Experience of maintaining confidentiality. 

• Time management skills. 

• Customer service and customer care skills. 

• Strong verbal and written communication skills. 

• Organisational skills. 

• Experience of working under pressure while continuing to achieve results. 

Successful applicants will also be expected to demonstrate Fife Council's core behaviours:

• Take Ownership

• Focus on Customers

• Work Together

• Embrace Technology & Information

• Deliver Results

Before confirming your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland. 

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile

• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

• Directorate Information - Council Department information

• Social media- Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

• Alternative Formats- Job information can be made available in alternative formats, to make a request please email: [email protected]

• AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview.  Candidate guidance on the use of AI in the recruitment process is available here

For further information please contact:  Chris Miezitis - [email protected]