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Wells Fargo

Diversified financial services: banking, lending, investments

Branch Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USA

About the Job

Requirements

  • At least 5 years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, or education.
  • At least 2 years of leadership experience.
  • Ability to work a schedule that includes Saturdays.
  • Ability to travel in assigned geography up to 50% of the time during the first 6 months, depending on location.
  • SAFE registration is required at employment; Wells Fargo will initiate the process after the start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, excluding credit score, and additional ongoing screening may apply.
  • The position is not eligible for visa sponsorship.

Responsibilities

  • Provide inclusive leadership to build and retain a high-performing team, establish clear expectations, and manage performance through targeted coaching to deliver sales, service, and operational excellence.
  • Lead a branch team to identify customer financial needs and deliver tailored consumer and business solutions that drive customer value and business outcomes.
  • Use branch manager routines to build individual capability, confidence, and productivity through observation, feedback, and follow-up, while holding the team accountable to behaviors and outcomes aligned to Wells Fargo priorities.
  • Partner with internal sales partners across Wealth & Investment Management, Business Banking, and Home Lending to provide coordinated customer experiences and maximize relationship depth, customer value, and branch performance.
  • Identify opportunities to make banking easier through education and demonstration of available digital options.
  • Use reporting and employee observations to identify strengths and opportunities, and take action to improve team performance and expand primary bank relationships and wallet share.
  • Balance growth, operational soundness, and talent decisions while managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company.

Desired Qualifications

  • Ability to hire, coach, and develop sales professionals and direct reports while fostering accountability, collaboration, adaptability, and high performance.
  • Ability to lead a customer-focused sales culture and drive measurable growth through coaching, accountability, disciplined execution, ownership of performance outcomes and talent decisions, and risk management.
  • Ability to analyze performance, identify strengths and opportunities, and execute action plans that enable the team to achieve business objectives.
  • Ability to exercise independent judgment and critical thinking to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.
  • Success managing and coaching across affluent, high-net-worth, and business customer segments by identifying complex financial needs and building strong relationships with customers, internal partners, and community stakeholders.
  • Ability to lead teams in influencing, educating, and connecting customers to technology, and articulate the value of digital banking solutions to enhance customer experience.
  • Knowledge of banking laws and regulations, including compliance controls, operational risk management, and loss prevention, and ability to model and reinforce behaviors that protect customers, employees, and the company.

About the Company

Wells Fargo

Diversified financial services: banking, lending, investments

Wells Fargo offers a broad set of financial services, including banking, mortgages, investing, credit cards, and wealth and business banking, to individuals, small businesses, and large corporations. Its products combine everyday banking with lending, investment products, and advisory services, accessible through branches, ATMs, and online or mobile platforms. The company earns mainly from interest on loans, banking fees, and commissions on investment products, supported by a large network and secure technology. Its goal is to help customers manage, preserve, and grow their money through trusted, accessible, and comprehensive financial solutions.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
1851

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