Saints ED Patient Care Technician

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

Job Profile Summary 

​This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders.  In addition, this role focuses on performing the following Nursing Support duties: Provides basic care services to patients, but does not have an RN or LPN license.  Positions in this nursing support work under the direction of physicians, mid-level practitioners, and may work under the direction of registered nurses depending on their unit.  A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education, training, and experience. This role will be most commonly applied to patient care and/or scientific/laboratory jobs.  An experienced level role requiring basic knowledge of job procedures and tools obtained through work experience and requiring vocational or technical education.  Works under moderate supervision, works through problems of a routine nature, but may at times require interpretation or deviation from standard procedures and communicates information that requires some explanation or interpretation. 

Job Overview 

This position performs and oversees services in a designated area according to the policies, procedures, philosophy, and objectives of the department and hospital.  Works cooperatively within department and other services to create a system of quality health care.  

Job Description 

Minimum Qualifications: 

1. High School diploma or equivalent required 

2. Basic Life Support (BLS) certification 

Preferred Qualifications: 

1. One (1) year of healthcare experience and nursing service experience 

2. Certified patient care, clinical associate, certified nursing assistant or equivalent 

What We Offer

Competitive salaries & benefits that start on day one

403(b) retirement with company match

Tuition reimbursement

Free on-campus parking

Career growth opportunities

Guaranteed hours and set schedule ​

Location: Lowell General Hospital, Saints Campus - 1 Hospital Drive - Lowell, MA

Hours: 36 Hours - Day Shift (7a-7p) - Every 3rd weekend (Sat-Sun) and every other holiday is required

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Under the direction of a nurse, performs all aspects of activities of daily living (ADLs) patient care in an environment that optimizes patient safety.   

2. Prepares patient rooms for admission. 

3. Maintains a clean and safe environment for the patient.  

4. Prioritizes patient care according to nursing direction, and discharge plan.  

5. Transports patient to procedures/discharge within/from hospital as directed.  

6. Cleans and operates equipment safely and correctly.   

7. Prepares patients for meals, assists with meals or feeds patient as necessary.  

8. Performs technical tasks, i.e. use of glucometer, lift assisted devices, and collect specimens.    

9. Collects, records and reports accurate patient data in a timely manner   

10. Performs the duties of a Patient Sitter and maintain continuous observation of a patient as outlined in the Sitter guidelines. 

11. Provides clerical support as needed. 

12. Greets visitors in a professional, friendly manner and directs to appropriate destination. 

13. Answers phone in professional and friendly manner and directs caller to appropriate person  

14. Screens all persons requesting access to the department for appropriateness of entry.   Enforces department security policies.  

15. Completes administrative duties regarding patient admission, transfer, and discharges in an organized and timely manner.  

16. Maintains paper components in each patient chart.  

17. Ensure that the patient and family members are attended to in a caring and attentive manner, responding to the needs of patients/family members in a timely manner and maintaining a professional and friendly demeanor at all times.  

18. Works cohesively as a member of the patient care team, anticipating the needs of team members.   

19. Establishes and maintains a positive and caring relationship with each patient, family and team member.  

20. Reports variances in accordance with hospital policy   

21. Participates in department meetings and in-service programs on a regular basis. 

Physical Requirements:  

1. Lifting up to 30-35 lbs and turning patients.  Prolonged standing and walking.  Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting. 

2. Manual dexterity using fine hand manipulation for performing procedures to operate computer keyboard 

3. Requires ability to see computer screen and reports 

Skills & Abilities: 

1. Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. 

2. The ability to work as a team member, promoting a caring and collegial attitude toward others. 

3. The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies and critically ill patients.  

4. The ability to recognize patient data relative to age specific needs and provide care as described in the department’s policies and procedures.  

5. The ability to organize and prioritize work.  

About Lowell General
For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation: 
The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent of hospitals have achieved a fourth consecutive Magnet designation.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

$20.12 - $25.15

based on full-time equivalent