Professional Service Manager, US

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About the Role:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.

Key Responsibilities:

Meet with clients daily to deliver professional services.
Work offline to complete tasks assigned by clients.
Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
Manage multiple tasks in a fast-paced, high-pressure environment.
Collaborate with Customer Success, R&D, and integration partners (including payment processing providers) to support seamless implementations, troubleshoot issues, and ensure a best-in-class customer experience.

Experience & Skills:

1 year of experience in a SaaS company – preferred
Native-level English proficiency – MUST.
You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
Strong team player with excellent communication and collaboration skills.
Ability to thrive in a high-pressure environment.

Working hours:

Monday–Friday: 9:00am-6:00pm.

What We Offer:

This role offers a competitive salary of $60,000 per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.

If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!

#LI-Remote

Joining Connecteam Is The Smart Move:

We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

Together we will shape the future of work!

Our privacy policy

About the company

Connecteam provides a mobile application designed to manage employees who do not work at desks, such as construction workers or delivery drivers. The platform works by consolidating tools for scheduling, GPS-verified time tracking, task management, and professional training into a single interface accessible on a smartphone. Unlike general management software, Connecteam focuses specifically on the deskless workforce by offering a customizable and budget-friendly mobile experience that replaces multiple disconnected systems. The company's goal is to help businesses increase productivity and simplify payroll by streamlining communication and oversight for remote teams.

Company Size

501-1,000

Company Stage

Series C

Total Funding

$165.5M

Headquarters

New York City, New York

Founded

2013

Get referred to Connecteam

See people who can refer or advise you

Simplify's Take

What believers are saying

Connecteam's free tier for ten employees widens top-of-funnel adoption among tiny employers.
Capterra showed 4.6 stars across 5,309 reviews on September 5, 2026.
Connecteam says it serves 80,000+ businesses, giving it credible brand momentum.

What critics are saying

Timeero's April 2026 review says Connecteam lacks offline time tracking for low-signal crews.
Web app ratings trail mobile ratings, signaling friction for admins who work on desktop.
If offline field capture stays missing, Homebase, Deputy, and QuickBooks Time steal operations accounts.

What makes Connecteam unique

Connecteam unifies scheduling, time tracking, chat, payroll, and training for deskless teams.
July 2026 releases added AI translation, polls, geofences, and payroll-lock controls.
Accu-Time Systems integrated stride80 clocks in March 2026, strengthening hardware-linked attendance capture.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance
Paid Vacation
Paid Sick Leave
Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

Oct 20th, 2026

Mars Growth Capital, MUFG Bank to fund Connecteam's growth | LIQUIDITY posted on the topic | LinkedIn

We are excited to announce that Mars Growth Capital, Liquidity's joint venture with Japan’s largest bank, MUFG Bank Ltd., will provide a credit facility to Connecteam to accelerate the company’s next phase of growth. Connecteam is a leading cloud-based workforce management platform built to help businesses with deskless and blue-collar teams operate smarter, connect better and manage their people with ease. Empowering teams in over 60,000 companies worldwide, Connecteam enables organisations to coordinate and engage their workforce seamlessly, wherever they are. Liquidity is proud to back cutting-edge businesses devoted to empowering teams through enhanced, data-driven workforce management. Visit liquidity.com to learn more.

TARGPatrol

Aug 16th, 2026

10 Best Incident Management Software Platforms in 2026

10 Best Incident Management Software Platforms in 2026 August 16, 2026 · 17 min How TARGPatrol Evaluated Incident Management Software Quick Comparison: The Best Incident Management Software for 2026 | / | / | / | / | / | What to Look For Before You Choose 1. TARGPatrol - Best Overall for Distributed Operational Teams Key capabilities Pricing Important limitation 2. SafetyCulture - Best for Inspection-Led Safety and Issue Reporting 3. Intelex - Best for Enterprise EHS Incident Programs 4. Cority - Best for Large Multi-Site EHS and Compliance Teams 5. Resolver - Best for Corporate Security and Complex Investigations 6. EcoOnline - Best for Workplace Safety Participation 7. HSI Donesafe - Best for Configurable Modular EHSQ Workflows 8. EHS Insight - Best for OSHA-Focused Incident and Safety Management 10. Connecteam - Best for Simple Mobile Forms Plus Workforce Operations Which Incident Management Platform Should You Choose? Incident Management Software Buying Checklist Frequently Asked Questions What is incident management software? What is the difference between incident reporting and incident management? Is operational incident management the same as IT incident management? Can employees report incidents from a mobile phone? How much does incident management software cost? Can TARGPatrol replace an enterprise EHS platform? Related TARGPatrol Guides

OnTheClock

Apr 18th, 2026

Connecteam vs. OnTheClock: which time tracking software is right for your business?

Connecteam vs. OnTheClock: which time tracking software is right for your business? Herb Woerpel Herb Woerpel is a writer and content strategist at OnTheClock with 17+ years of experience in journalism and business communications. He specializes in workforce management, employee time tracking, and payroll compliance - translating complex labor regulations and HR processes into clear, practical guidance for small business owners and managers. Before joining OnTheClock, Herb served as Senior Editor of ACHR News and Editor in Chief of Engineered Systems Magazine, two of the most respected trade publications in the mechanical contracting and HVAC industry. Leading editorial operations at both outlets gave him a deep understanding of how field-based, hourly, and contractor workforces actually operate, which directly informs how he writes about time tracking and payroll. At OnTheClock, Herb works alongside HR professionals, payroll administrators, and business owners daily, giving him firsthand insight into the compliance challenges and operational realities that small businesses navigate every week.

Associated Press

Mar 4th, 2026

Accu-Time Systems and Connecteam partner to integrate stride80 time clocks with workforce management

Accu-Time Systems has partnered with Connecteam to integrate its stride80 time clocks with Connecteam's workforce management platform. The integration enables real-time transmission of employee punches from stride80 clocks to Connecteam's time tracking system, eliminating manual entry and reducing payroll errors. The collaboration addresses demand from Connecteam's customers for physical time clock options supporting fingerprint or facial recognition. Employee punches are automatically synced, streamlining data flow for businesses managing distributed workforces. Accu-Time Systems, an AMANO company, specialises in time tracking solutions and offers TimeCom, a cloud-based platform that connects with various ERP and workforce management applications. Connecteam serves over 80,000 businesses globally with tools for scheduling, time tracking, payroll and internal communication.

GlobeNewswire

Oct 23rd, 2024

Connecteam Launches Industry-First Help Desk for the Deskless Workforce

Connecteam launches industry-first Help Desk for the deskless workforce.

Connecteam

Professional Services Manager

About the job