In PersonTravel 20–30% to Washington, DC; Pittsburgh, Pennsylvania; and Albany, New York.
IT OperationsNetwork Engineering & Administration, IT Service Desk & End User Support
About the job
Requirements
Active Secret or L security clearance is required.
Working knowledge of Windows and basic familiarity with macOS are required.
Experience re-imaging, configuring, and deploying computers using established build procedures is required.
Ability to prepare equipment for new hires, including asset tagging, staging, setup, and verification of required access and connectivity, is required.
Knowledge of equipment lifecycle practices, including device wiping, sanitization, retirement, and adherence to company security procedures, is required.
Ability to maintain accurate IT asset inventories, serial numbers, equipment assignments, and spare-equipment records is required.
Experience providing in-person technical support, troubleshooting end-user issues, and documenting work in a ticketing system is required.
Understanding of basic networking, including IP addressing, DHCP, DNS, and the differences between switches and routers, is required.
Ability to open machines, swap components, and diagnose physical faults is required.
Ability to lift up to 40 pounds, work at heights on a ladder, and spend time crawling, kneeling, and working in tight spaces such as ceilings, under desks, and closets is required.
At least five years of experience in cabling or network technician work is required.
Ability to install, terminate, and conduct certification testing of Category 3, 5e, 6, and 6a unshielded twisted-pair cable and multimode and single-mode fiber cable is required.
Knowledge of structured cabling standards and codes ANSI/TIA/EIA 568-B, ANSI/TIA/EIA 569, ANSI/TIA/EIA 606, ANSI/TIA/EIA 607, and NFPA 70 is required.
Proficiency with the Fluke DSX-8000 copper/fiber tester is required.
Proficiency with the Fluke OFP-100-QI OptiFiber Pro Optical Time Domain Reflectometer is required.
Clear and concise technical writing and speaking are required.
Responsibilities
Re-image and deploy laptops and desktops using the standard build process.
Unbox, asset-tag, configure, and stage new equipment for new hires.
Wipe, sanitize, and retire old devices according to company procedure.
Maintain current inventories of assets, serial numbers, assignments, and spare equipment.
Respond to in-person help requests and tickets that cannot be resolved remotely.
Replace failed physical hardware, including keyboards, monitors, docks, drives, RAM, and batteries.
Support conference-room audiovisual equipment, displays, and video-conferencing equipment.
Set up, support, and troubleshoot printers, scanners, and other office devices.
Assist new hires with first-day setup and walk-throughs as needed.
Maintain labeling, cable maps, and basic network documentation.
Provide end users with industry best practices.
Travel to locations including Washington, DC; Pittsburgh, Pennsylvania; and Albany, New York, to support network and IT infrastructure.
Install, terminate, label, and test Category 5/Category 6 copper cabling and multimode or single-mode fiber, including ST, SC, and LC fiber connections.
Use Fluke testing equipment to certify copper and fiber installations, troubleshoot connectivity problems, and verify cabling meets required standards.
Work in network closets, server rooms, and other infrastructure environments, performing cable routing, dressing, labeling, patch-panel installation, and backbone-cabling work.
Install and configure servers, UPS systems, LAN/SAN equipment, patch panels, network jacks, faceplates, and related infrastructure hardware.
Coordinate with users, IT staff, and other technical teams to resolve issues, complete infrastructure projects, and keep systems running securely and reliably.
Desired Qualifications
CompTIA Security+, CompTIA A+, or Network+ certification.
Experience with imaging or mobile device management tools, including Intune, Autopilot, Jamf, MDT, or SCCM.
Familiarity with Microsoft 365, Entra ID/Active Directory, and ticketing systems.
Basic scripting with PowerShell or interest in learning it.
Opportunity
Information Management Group (IMG) is seeking a highly motivated IT Support/Network Technician to join our team in Fairfax, VA. This position requires a professional who brings strong technical expertise, exceptional attention to detail, and a collaborative approach to problem-solving.
Key Responsibilities:
Your day starts at headquarters, making sure employees have the technology, access, and connectivity they need to do their jobs securely and efficiently. You’ll work across both IT support and network infrastructure, balancing hands-on troubleshooting with cybersecurity and compliance responsibilities.
Throughout the day, you may:
Re-image and deploy laptops and desktops using our standard build process.
Unbox, asset-tag, configure, and/or stage new equipment for new hires.
Wipe, sanitize, and retire old devices according to company procedure.
Keep inventory current: assets, serial numbers, assignments, and spares.
Respond to in-person help requests and tickets that can't be solved remotely.
Support conference room AV, displays, and video-conferencing equipment.
Set up, support, and troubleshoot printers, scanners, and other office devices.
Assist new hires with first-day setup and walk-throughs as needed.
Maintain labeling, cable maps, and basic network documentation
Provide end-users with industry best practices
When traveling (20-30% to locations such as Washington, DC; Pittsburgh, PA; and Albany, NY) you will:
Support network and IT infrastructure
Install, terminate, label, and test CAT 5/CAT 6 copper cabling and multimode or single-mode fiber, including ST, SC, and LC fiber connections.
Use Fluke testing equipment to certify copper and fiber installations, troubleshoot connectivity problems, and verify that cabling meets required standards.
Work in network closets, server rooms, and other infrastructure environments, performing cable routing, dressing, labeling, patch-panel installation, and backbone-cabling work.
Install and configure infrastructure equipment such as servers, UPS systems, LAN/SAN equipment, patch panels, network jacks, faceplates, and related hardware.
Coordinate with users, IT staff, and other technical teams to resolve issues, complete infrastructure projects, and keep systems running securely and reliably.
Qualifications
HQ IT Support Requirements
Clearance: Active Secret or L security clearance
Working knowledge of Windows and basic familiarity with macOS
Experience re-imaging, configuring, and deploying computers using established build procedures.
Ability to prepare equipment for new hires, including asset tagging, staging, setup, and verification of required access and connectivity.
Knowledge of equipment lifecycle practices, including device wiping, sanitization, retirement, and adherence to company security procedures.
Ability to maintain accurate IT asset inventories, serial numbers, equipment assignments, and spare-equipment records.
Experience providing in-person technical support, troubleshooting end-user issues, and documenting work in a ticketing system.
Understanding of basic networking: IP addressing, DHCP, DNS, switches vs. routers
Comfortable with hardware: opening up machines, swapping components, and diagnosing physical faults
Reliable, organized, and able to manage your own task list
Able to lift up to 40 lbs, work at heights on a ladder, and spend time crawling, kneeling, and working in tight spaces such as ceilings, under desks, and in closets
Cable Support Requirements
Clearance: Active Secret or L security clearance
5+ years’ experience in cabling or network technician work
Qualified to install, terminate, and conduct certification testing of Category 3, 5e, 6, and 6a unshielded twisted pair (UTP) cable, multimode and single-mode fiber cable
Knowledge in the application of the following structured cable standards and codes:
ANSI/TIA/EIA 568-B
ANSI/TIA/EIA 569
ANSI/TIA/EIA 606
ANSI/TIA/EIA 607
NFPA 70
Proficient with Fluke DSX-8000 copper/fiber tester
Proficient with Fluke OFP-100-QI OptiFiber Pro Optical Time Domain Reflectometer
Writing and speaking clearly and concisely about technical topics
Desired Skills
CompTIA Security+, CompTIA A+, or Network+
Experience with imaging or MDM tools (Intune, Autopilot, Jamf, MDT, SCCM)
Familiarity with Microsoft 365, Entra ID/Active Directory, and ticketing systems
Basic scripting (PowerShell) or interest in learning
About IMG:
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.
Why Join IMG?
Join a team that has built a reputation for excellence, integrity, and customer commitment. At IMG, you'll have the opportunity to contribute to meaningful government missions while growing your career within a supportive and collaborative environment.
Benefits
IMG offers a comprehensive benefits package, including:
Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
401(k) Retirement Plan with Generous Company Match
Health Savings Account (HSA)
Supplemental Benefits
Paid Time Off and Paid Federal Holidays
Professional Development and Training Assistance
IMG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.