Part-Time Customer Service Representative - Transportation Services

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Penn State Transportation Services is hiring Customer Service Representatives to work Monday through Friday from 10am to 2pm in the gated campus parking decks.  Duties will include:

• Screening permit holders for entry into the parking decks when near capacity
• Assisting customers with entry and exit of the parking decks
• Controlling the inventory of spaces in the parking decks
• Helping customers find alternative parking facilities when they are full
• Resolving equipment issues
• Answering general questions about parking on campus

The position will mostly work independently, and will work in teams and alongside full-time staff for busier times.  The work will mostly be outdoors or in the kiosks at the deck.   Transportation Services is seeking candidates with strong customer service skills, with prior customer service preferred.  The job requires the ability to stand and walk for the entire shift, while outdoors.

The starting rate for this job is $14 per hour.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

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Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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