Resource/Operations Manager
Posted on 3/16/2023

10,001+ employees

Advertising Services
Company Overview
Ogilvy inspires brands and people to impact the world. We have been creating iconic, culture-changing, value-driving ideas for clients since David Ogilvy founded the company in 1948. We continue building on that rich legacy through our borderless creativity—operating, innovating, and creating at the intersection of talent and capabilities. Our experts in Advertising, Experience, Media, Public Relations, Social, Influence, Health and Consulting work fluidly across 131 offices in 93 countries to bring forth world-class creative solutions for our clients.
London, UK
Experience Level
  • Demonstrates a deep understanding of agency business to deliver against people resourcing requirements
  • Calm under pressure
  • Experience working in a fast-paced creative agency in a resourcing role
  • A strategic and pragmatic approach towards all resource management issues
  • In depth/intuitive understanding of resource management tools such as 10,000ft, YunoJuno, Excel
  • Can think about people planning in short and long-term bases - can spot issues and challenges before they arise and act proactively to solve
  • Solid Financial/Commercial acumen
  • Respect and understanding of our product and creativity
  • A strategic and pragmatic approach towards all resource management issues
  • Change orientation: open to new ideas and ways of working, comfortable owning process design, optimisation, and implementation
  • Confident communicator with Leadership team and senior colleagues (such as ECDs, CDs, Head of Design etc.)
  • 25 days annual leave + 1 Volunteer Day
  • Bupa Healthcare (now includes Bupa health assessment and menopause support)
  • Enhanced Maternity, Adoption and Shared Parental leave
  • We have a flexible working policy with core working hours (10am - 4pm) and have launched our 2 Hybrid Working model
  • A 1.5:1 matching pension structure
  • Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership plus Dental cover, Unmind membership, LifeWorks tool and annual eye tests
  • Learning and development budgets plus Enhanced and ongoing wellbeing incentives and activities throughout the year
  • Season ticket loan and cycle to work scheme
  • Life Assurance x4 salary
  • Inclusion@Ogilvy: To foster an inclusive environment we have our internal groups: Ogilvy Rewired, Roots, Equals, Proud plus Parents and Carers. See here for more information
  • Manage/Run weekly meetings with the PM team to ensure correct casting of briefs and to update on status of teams/workflow
  • Working daily with the Project Management team to ensure: the right resource is assigned to projects, is working against deadlines, and is retained on projects from start to finish
  • Manage all freelance bookings via the YunoJuno platform ensuring process and compliance is followed at all time
  • Responsible for carrying out all IR35 assessments ensuring they are always up to date and flag any issues
  • Work with the Creative Craft lead and Global Creative Manager to build a dynamic talent list, a black book of go-to talent that we can tap into when required via formal talent acquisition channels such as Yuno Juno
  • Work with the Global Head of Operations on auditing processes
  • Ensuring freelance timesheets are up to date and inputted into the time tracking system
  • Working with other Resource Managers to create teams that blend against the project brief from across OpCos/Crafts and Capabilities. (i.e., removing duplication in roles)
  • Proactively find resourcing solutions to client and Project Management challenges while ensuring the department is aligned to the ongoing changes and needs
  • Grow relationships with leaders of all crafts - our global ECD (Creative) and our global Managing Partners (Account Management) to understand the overall OUL ways of working, the category creative ambitions and project prioritisations
  • Working with the OUL Core Delivery Community to ensure 10K feet is correctly utilised across the OUL team and data is correct
  • Champion the Triage process - attend Triage meetings, understand a brief and the creative requirements e.g., beauty expert etc. Be able to converse with the Triage team around project resourcing and solutions. Ability to gain an understanding of prioritisation of project within the overall programme of work
  • Supporting the Creative craft lead with management of the department and ensuring increased utilisation
  • Managing overall financial spend and ensuring all approvals are sought with the Finance team
  • Partnering with the ECD, Creative director community, Creative Manager, to ensure correct casting of briefs and overall wellness of department
  • Support TA in building and maintaining relationships with key recruiters to consistently pipeline for future talent