QCS Resident Service Technician

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Mgr Field Engineering 2

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Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is onsite in Vicksburg, MS. #LI-Onsite

This role is contributing to the Automation, Process Industries Division.

You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Acting as trainer when needed, for field service associates and customers.

Our team dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. 

Qualifications for the role

• 5 years of industry specific experience preferred, on ABB pulp and paper quality control products (or equivalent 3rd party vendor products).
• Associates Degree in field relating to instrumentation & control, electrical engineering technology, electronics, instrumentation or process control is preferred, but not required.
• Candidates must be comfortable using electrical test equipment such as voltmeters or multi-meters safely.
• Mechanical aptitude is preferred.
• Candidates should be comfortable using basic hand tools.

• Candidates must already have work authorization that would permit them to work for ABB in the US. 

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. 

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. 

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.  

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.  

ABB Benefit Summary for eligible US employees 

[excludes ABB E-mobility, Athens union, Puerto Rico] 

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more 

Health, Life & Disability 

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.   

• Choice between two dental plan options: Core and Core Plus 

• Vision benefit 

• Company paid life insurance (2X base pay) 

• Company paid AD&D (1X base pay) 

• Voluntary life and AD&D – 100% employee paid up to maximums 

• Short Term Disability – up to 26 weeks – Company paid 

• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay. 

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance 

• Paid Parental Leave 

• Employee Assistance Program 

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption 

• Employee discount program 

Retirement 

• 401k Savings Plan with Company Contributions   

• Employee Stock Acquisition Plan (ESAP)  

Time off  

ABB provides 11 paid holidays.  Vacation is provided based on years of service for hourly and non-exempt positions.  Salaried exempt positions are provided vacation under a permissive time away policy. 

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.