Logistics and Customs Operations Specialist

Location:

Bac Ninh, Bắc Ninh, Vietnam

Job ID:

R0146887

Date Posted:

2026-10-29

Company Name:

HITACHI ENERGY VIETNAM COMPANY LIMITED

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity:

Logistics and Customs Operations Specialist manages logistics and customs activities, ensuring timely, compliant, and cost-effective shipment delivery. The role coordinates with LSPs, supports customs clearance, resolves operational issues, and assists sourcing activities.

How you’ll make an impact:

• Manage end-to-end transportation planning and execution for general cargo, including freight data validation, carrier/LSP selection, route planning, spot quotations, SAP TM updates, shipment monitoring, documentation review, issue resolution, and freight cost management.
• Handle freight settlement and invoice verification with LSPs, resolve rate and payment disputes, process Freight Settlement Documents (FSD), and support transport cost approvals and urgent payment requests.
• Coordinate import/export customs clearance with brokers, prepare and verify customs documentation, maintain SAP GTS records, support HS classification, manage customs issues, and ensure compliance with trade regulations.
• Follow up NCRs and supplier claims, support supplier performance improvement, manage negotiations and settlements, and escalate issues when required.
• Drive logistics issue and claims management for shipments, customers, and LSPs, including documentation, cost evaluation, root cause analysis, and coordination with sourcing and contract management teams.
• Support KPI reporting, MBR/S&OP reviews, logistics advisory activities, carrier training, and continuous process improvement.
• Ensure compliance with company policies, regulations, and Hitachi Energy’s values of safety and integrity.

Your background:

• You hold diploma in Logistics Management or MBA in Logistics or Operations Management from a recognized institute.
• Minimum of 3+ years of relevant experience in logistics and supply chain management.
• Experience supporting Logistics and Customs operations in Vietnam.
• Full understanding of local transportation (within country), import, export, trade and customs operations. Good relationships with local and global transport suppliers.
• Knowledge of SAP GTS Customs Management and SAP S/4HANA is preferred.
• Proficiency in both spoken and written English is required.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.