Salary Range: 42000 to 48000 (Currency: USD) (Pay period: per-year-salary)

Primary Responsibilities:

• Assist in day-to-day support and maintenance of Met Opera PCs, Macs, printers, peripherals, and software
• Provide support for off-site clients as needed.
• Must demonstrate ability to communicate well over the phone for both internal and external support
• Create Help Desk tickets and manage tickets status
• Escalate support calls to higher level support as required
• Address client needs as required and follow-up on new and existing client issues
• Provide appropriate feedback to department manager to ensure that open client issues are addressed
• Assist in management of in-house phone system
• Perform related duties as assigned or requested
• Maintain records of hardware and software inventory as directed
• Work onsite as required to assist in these operations.
• Assist Department Managers with departmental administrative work including filing of client/vendor paperwork 

Qualifications & Skill Requirements:

• Bachelor’s degree in Computer Science or related, or Accredited Technical Certificate programs
• Minimum of two years support experience with Windows OS, MS Office Suite, Help Desk services
• Strong interpersonal and communication skills
• Experience with organized support of PC hardware and peripherals
• Familiarity with the arts or cultural organizations a plus

Physical Demands:

• Ability to work well with all personality types
• Some light lifting of computers and printers
• Position requires work shifts from mid-afternoon to early evening as well as weekend hours on a periodic basis.
• The ideal candidate will work mid-afternoon to early-evening hours (12-8pm) and occasionally handle weekend shifts.