U

UCSF

Public health sciences university in San Francisco

Transit Supervisor

Full-TimePosted on 10/16/2026
$120k - $135k
Expert
Bachelor's
San Francisco, CA, USA
In Person
Vehicle Operation & Delivery

About the job

Requirements
  • A bachelor's degree in a related area, or equivalent experience or training.
  • A current commercial Class B license with Passenger Endorsement, Air Brake Certification, and medical certificate.
  • Solid knowledge of transit service operations, policy and regulatory compliance, and commercial professional passenger-transport licensing requirements.
  • Strong interpersonal, communications, active listening, coaching, and mentoring skills.
  • Proficiency in basic computer applications and administrative analysis applications.
  • Strong proficiency in defensive driving skills, customer service, and problem solving.
  • Ability to prioritize effectively and establish and meet schedules in a high-volume, politically sensitive environment.
  • Strong team-building skills.
  • Strong political acumen in dealing with a variety of transit customers.
  • Strong employee supervision and leadership skills to motivate and inspire staff to improve customer and transit services.
  • Demonstrated experience supervising union or represented staff.
  • Strong knowledge of Department of Transportation, Department of Motor Vehicles, and Occupational Safety and Health Administration regulations.
  • Proficiency in scheduling, route planning, and fleet software systems.
Responsibilities
  • Develop and execute short- and long-range shuttle strategies aligned with institutional goals, including access equity, sustainability, and campus growth.
  • Lead deployment of modernized shuttle systems and digital solutions, and optimize service delivery and data reporting through innovation.
  • Ensure seamless and equitable services across Parnassus, Mission Bay, Mount Zion, and satellite locations.
  • Ensure compliance with the Americans with Disabilities Act, life-safety requirements, University of California policies, audit standards, and environmental regulations.
  • Lead response and contingency planning for critical incidents, emergency operations, and infrastructure failures.
  • Supervise shuttle and transit professionals to ensure safety and compliance with applicable University of California policies and procedures and state and federal regulations; ensure staff use sound judgment in providing shuttle-management services.
  • Monitor the quality and quantity of staff work, and oversee day-to-day staff supervision, operational analysis, special projects, and administration.
  • Oversee staff training, goal setting, performance evaluations, and professional development.
  • Assist with administration, scheduling, and management of personnel, fiscal, and physical resources.
  • Hire, train, supervise, and evaluate shuttle drivers, dispatchers, and support staff.
  • Promote a culture of safety, accountability, and excellent customer service.
  • Manage schedules and time-off requests, and monitor customer service and safe-driving skills in accordance with state and federal guidelines.
  • Supervise vehicle, equipment, and shuttle-service operations and oversee maintenance of shuttle or other transit equipment.
  • Manage daily UCSF shuttle-service operations, ensuring efficient routing, on-time performance, vehicle availability, and compliance with service schedules.
  • Assist in developing and implementing transit policies and procedures, ridership surveys, driver-training programs, and optimum performance standards.
  • Monitor ridership trends, feedback, and operational data to adjust routes, schedules, and staffing levels; collaborate with teams to respond to evolving campus needs and implement and monitor new technology.
  • Ensure adherence to emergency protocols and established accident procedures, as well as organizational and external transit policies, safety procedures, and regulations.
  • Ensure compliance with applicable local, state, and federal transportation regulations.
  • Lead regular safety meetings and coordinate training on defensive driving and emergency protocols.
  • Evaluate staff on safe-driving skills, passenger-transport abilities, sensitivity to transporting patrons with disabilities, and customer service.
  • Assist with process and procedure improvements for quality and cost effectiveness.
  • Act as a liaison between Transportation Services and campus departments.
  • Respond to service concerns, escalated complaints, and stakeholder inquiries in a timely, professional manner.
  • Assist management with special projects involving analysis, research, report creation, and presentation of findings.
  • Oversee third-party vendor contracts as needed, ensuring compliance with performance standards and university policies.
Desired Qualifications
  • Defensive driver training program certification.

About the company

U

UCSF

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UC San Francisco is a public research university in San Francisco focused solely on health sciences, combining professional education with biomedical research and patient care. Its schools of dentistry, medicine, nursing and pharmacy train clinicians and scientists, while teams investigate cancer, immunology, genomics and neuroscience. UCSF Medical Center and Benioff Children's Hospitals connect clinical care with faculty research and training, and university clinics serve patients across Northern California. Founded in 1864, UCSF is the University of California campus dedicated to graduate and professional education and biomedical research, based in San Francisco.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

1864

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