Client Services Vet Nurse

Job Description

Greencross Client Services Vet Nurse

Part-Time (12-Month Fixed-Term) and Casual Opportunities

Are you an experienced Vet Nurse who loves helping pets and supporting clients, but is looking for a role you can do from home?

At Greencross Client Services, our team of qualified Vet Nurses are the first point of contact for many pet owners, providing professional advice, triage support, appointment bookings, and exceptional customer care on behalf of Greencross clinics across Australia.

This is a unique opportunity to use your clinical knowledge in a rewarding role that combines patient advocacy, customer service, and veterinary support, all from the comfort of your home.

You will play an important role in helping pets access timely care while being supported by a collaborative team of experienced veterinary professionals.

About the Role

As part of the Greencross Client Services Team, you will:

• Provide professional telephone triage and general pet health advice
• Assist clients with appointment bookings and enquiries
• Support Greencross clinics nationwide
• Manage website enquiries and customer service requests
• Assist with Pet Health Reminders and other business initiatives
• Deliver outstanding customer experiences while supporting positive patient outcomes

This role can be performed remotely from anywhere in Australia. For Sydney-based team members, our North Ryde Support Office is available should you wish to work from the office.

All equipment is provided. You will simply need a reliable internet connection, an ergonomic workstation, and a quiet workspace.

Please outline in your application, what position(s) you are applying for. 

Part-Time Fixed-Term Position A

25 hours per week | 12-Month Contract

Rostered Hours (Fixed)

Monday to Thursday
8:30am to 1:30pm (AEST/AEDT)

Saturday
8:00am to 1:00pm

Friday and Sunday
Not rostered

Remuneration:
$32.70 per hour

Due to operational requirements, applicants must be available to work the rostered days and hours outlined above.

Part-Time Fixed-Term Position B

20 hours per week | 12-Month Contract

Rostered Hours (Fixed)

Monday and Tuesday
8:30am to 1:30pm (AEST/AEDT)

Wednesday and Thursday
9:00am to 2:00pm

Friday to Sunday
Not rostered

Remuneration:
$32.70 per hour

Due to operational requirements, applicants must be available to work the rostered days and hours outlined above.

Part-Time Fixed-Term Position C

20 hours per week | 12-Month Contract

Rostered Hours (Fixed)

Monday to Friday
2:00pm to 6pm (AEST/AEDT)

Saturday and Sunday
Not rostered

Remuneration:
$32.70 per hour

Due to operational requirements, applicants must be available to work the rostered days and hours outlined above.

Casual Position

We're also seeking an experienced Vet Nurse for a true casual role to provide leave coverage across our Client Services Team.

The successful candidate will ideally have broad availability, including Saturdays, and be comfortable covering both planned and unplanned leave as required.

Remuneration:
$32.70 per hour plus loading

About You

We're looking for someone who:

• Holds a Certificate IV in Veterinary Nursing
• Has a minimum of 4 years' veterinary nursing experience
• Is clinically confident and passionate about delivering exceptional customer service
• Has experience working in a fast-paced environment and can remain calm under pressure
• Is confident making accurate and timely telephone triage decisions
• Has experience using RxWorks
• Demonstrates excellent attention to detail
• Can follow detailed processes and procedures
• Works well independently while remaining connected and engaged with a remote team
• Has strong communication skills and genuinely enjoys helping pet owners

Why Join Greencross Client Services?

• Work from home with equipment provided
• Use your clinical knowledge in a different and rewarding way
• Be part of a supportive team of experienced Vet Nurses
• Make a real difference to pets and their owners every day
• Enjoy structured training and ongoing support
• Work with one of Australia's leading veterinary care networks

Apply Now

If you're an experienced Vet Nurse looking for a rewarding remote role where your clinical expertise, compassion, and communication skills can make a genuine impact, we'd love to hear from you.

Please indicate in your application whether you are applying for the Part-Time Fixed-Term position or the Casual position.

Join the Greencross Client Services Team and help make a difference for pets and their owners every day.

Qualifications

Additional Information