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Accor

Global hotel management, franchising, loyalty programs

Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timePantin, France€12.31 /hrIn-person

About the Job

Requirements

  • You must have a diploma ranging from the Baccalauréat to a BTS in Hotel and Restaurant studies.
  • You must speak French and English fluently.
  • You must have commercial awareness and the ability to adapt to service and customer needs.
  • You must have a welcoming manner and interpersonal ease.
  • You must be organized and able to anticipate needs.
  • You must be proficient in check-in and check-out procedures.

Responsibilities

  • Welcome guests and handle check-in and check-out.
  • Prepare invoices and collect payments while ensuring excellent service.
  • Handle telephone reception and take reservations.
  • Provide a personalized guest experience.
  • Promote the establishment's facilities and improve guests' stays by offering services.
  • Handle administrative tasks, including processing emails, preparing contracts, and sending invoices.
  • Apply the procedures and policies established by the brand and group.
  • Represent the Heartist spirit in interactions with guests.
  • Contribute to the establishment's qualitative and quantitative objectives.
  • Contribute daily to guest satisfaction and loyalty through the ALL loyalty program.

Desired Qualifications

  • Knowledge of Opera Cloud software is appreciated.
  • A first successful experience in hospitality is an asset; experience as a receptionist is a plus.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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