Senior Business Analyst
Backbase
Senior Business Analyst
Backbase
Fintech platform for modernizing banks' journeys
The job in short
As a Senior Business Analyst in Services, your goal is to define the essential requirements to enable our customers to achieve their objectives and realize their customer experience vision. You work closely with both our customers and development/SCRUM teams. You are the customer’s proxy product owner for a project and guide the team in making the right choices to maximize project and customer success. Our clients and implementation partners see you as a trusted consultant. You analyze, capture and prioritize customer requirements for new customer experience initiatives. You identify product improvements and harvestable features. You define and actively improve best practices in your day-to-day work. You provide guidance to clients on the best usage of our product as well as customization. Where customisation might be necessary you also work with Backbase R&D colleagues to explore all out-of-the-box product options and where product cannot be used you recommend enhancements to the product. On the customer side, you are managing expectations and helping them translate their vision into a sound project backlog. You are seen as an expert by clients. You lead engaging workshops with our customers to identify all functional requirements needed. You actively contribute to the BA Chapter/Guild. You also provide some amount of mentoring to Junior Business Analysts.
Meet the job
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You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals. With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone. On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed. |
How about you?
● You hold a university degree (preferable business or IT related);
● You have 7+ years working experience as a Business Analyst in the field
● You have experience working on lending products such as commercial, corporate or construction loans
● You have excellent communication skills in English and you feel comfortable interacting with stakeholders within Backbase and potential customers and various level;
● You are able to showcase good analytical and evaluative skills, and can translate customer pain points into detailed product requirements;
● Organizational and cultural sensitivity comes naturally to you;
● You are able to execute product gap analysis based on gathered requirements to maximize project and customer success;
● You know your way around requirements management, process modeling and development methodologies.
Backbase builds an Engagement Banking Platform that helps banks modernize customer journeys and business operations. It enables banks to gradually replace or decompose legacy IT systems and construct a modern, integrated customer engagement architecture around them. The platform offers out-of-the-box web and mobile journeys and Model Bank accelerators to jump-start digital transformation, with open APIs and SDKs plus comprehensive design systems and training to empower developer teams. It differentiates itself by providing a cohesive platform that orchestrates customer journeys across all touchpoints, eliminates operational silos, and accelerates implementation through reusable accelerators and strong developer enablement. The company’s goal is to accelerate banks’ digital transformation, enabling faster delivery of differentiated, customer-centric experiences while modernizing technology stacks.
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