Customer Intelligence Unit Consultant

Description

We are growing our Customer Intelligence Unit and have multiple opportunities available on our BaaS team.

We’re considering candidates across three experience levels: CIU BaaS Consultant, CIU BaaS Consultant II, and CIU BaaS Consultant III.

You do not need to determine which level to apply for. We’ll consider your relevant experience, demonstrated capabilities, and the scope and complexity of work you’ve performed to determine the appropriate level for the position.

Job Summary

The Customer Intelligence Unit (CIU) BaaS Consultant performs risk-based KYC, customer due diligence, enhanced due diligence, and transaction analysis for customers requiring centralized or heightened review, with a significant focus on Banking-as-a-Service programs and Fintech partners.

In this role, you’ll assess customers across industries, products and services, geographies, transaction volumes, ownership structures, and other risk factors; review referrals from FIU, CIU, Quality Assurance, and business partners; and document clear, defensible risk conclusions. 

Depending on your level of experience, responsibilities may include:

• Perform risk-based customer due diligence, enhanced due diligence, and transaction analysis for Core, BaaS, and Fintech customers.
• Analyze information across due diligence sources, including CIP, beneficial ownership, CDD/EDD, sanctions screening, vendor databases, negative news, transactional activity, partner information, and other relevant data.
• Assess customer risk by considering ownership and control structures, source and use of funds, transaction behavior, counterparties, geographic exposure, products and services, expected activity, and other relevant risk indicators.
• Identify documentation gaps, inconsistencies, unusual activity, emerging risks, and other matters requiring additional analysis or escalation.
• Develop clear, comprehensive, and defensible risk conclusions based on the information and evidence available.
• Evaluate customer risk ratings, due diligence conclusions, and supporting information in accordance with established methodologies.
• Prepare specialized due diligence review narratives, risk recommendations, referrals, escalations, and supporting documentation.
• Partner with Fintech partners, FIU, Quality Assurance, Compliance, Operations, and other stakeholders to obtain information, investigate findings, and support consistent application of specialized due diligence requirements.
• Identify and escalate recurring issues, data-quality concerns, process breakdowns, or potential control weaknesses identified through customer reviews.
• At more experienced levels, independently manage complex or escalated customer reviews and provide technical guidance and calibration support to less-experienced consultants. 

Opportunities Across Multiple Levels

CIU BaaS Consultant

Foundational Execution | Typically 2-4 years of relevant experience

At this level, you'll develop proficiency in specialized due diligence and risk-based customer reviews while working within established procedures. You'll analyze customer and financial information, identify discrepancies and risk factors, document fact-based conclusions, and escalate nonstandard situations as appropriate. 

CIU BaaS Consultant II

Independent Analysis | Typically 4-6 years of relevant experience

At this level, you'll work more independently on specialized due diligence and transaction analysis, including higher-volume and higher-risk customer populations. You'll resolve data and documentation gaps, evaluate customer risk and activity, develop defensible risk rationales, and collaborate across teams to address identified concerns. 

CIU BaaS Consultant III

Advanced Risk Assessment | Typically 6-8 years of relevant experience

At this level, you'll independently own more complex, high-risk, high-volume, nonroutine, or escalated reviews. You'll exercise independent analytical judgment, develop risk recommendations, coordinate resolution of complex referrals, and provide technical guidance and calibration support to less-experienced consultants. 

Requirements

Qualifications will vary based on the level at which the position is filled.

Candidates may bring relevant experience in areas such as:

• KYC, CDD, and EDD
• BSA/AML and financial crime
• Customer risk rating and high-risk customer reviews
• Transaction analysis
• Sanctions screening
• Banking operations, risk, or compliance
• BaaS, Fintech, or digital banking
• Customer onboarding and periodic review
• Quality control
• Compliance, research, and case-management systems
• Data analysis and reporting
• Development of clear, defensible written risk conclusions

A bachelor's degree in Business, Finance, Accounting, Criminal Justice, or a related field is preferred; equivalent relevant experience may be considered. 

Additional Qualifications by Level

CIU BaaS Consultant

• Foundational understanding of CIP, beneficial ownership, CDD, EDD, KYC, sanctions screening, customer risk rating, and transaction review principles.
• Ability to review detailed customer and financial information, identify discrepancies, and document fact-based conclusions.
• Proficiency in Excel and ability to learn research, compliance, case-management, and BaaS partner systems.
• Ability to obtain CAFCA or another approved financial crime certification within one year of employment. 

CIU BaaS Consultant II

• Working knowledge of customer onboarding, periodic review, transaction analysis, sanctions, customer risk rating, quality control, and BaaS or Fintech operating models.
• Experience independently conducting due diligence, resolving data or documentation gaps, and preparing defensible risk rationales.
• Proficiency in Excel and familiarity with reporting, research, data visualization, or compliance workflow tools.
• Ability to obtain CAFCA or another approved financial crime certification within one year of employment. 

CIU BaaS Consultant III

• Strong knowledge of complex customer due diligence, transaction analysis, high-risk customer review, sanctions, risk rating, and quality-control practices.
• Demonstrated ability to exercise independent judgment, synthesize multiple data sources, identify risk themes, and recommend mitigation or escalation.
• Experience supporting BaaS, digital banking, Fintech, or other higher-risk business models.
• Experience collaborating across FIU, Compliance, Quality Assurance, Operations, or business teams.
• Proficiency with relevant compliance systems and research tools; experience with Verafin, Horizon, SharePoint, or comparable platforms preferred.
• CAFCA, CAMS, CFE, CFCS, or a comparable certification preferred. 

Travel Requirement 

This position requires some travel to support business needs, including team collaboration, internal trainings, and cross-functional initiatives. The frequency and duration of travel will vary based on organizational priorities and team needs. 

Choice is #PeopleFirst, banking second.  

People don’t need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities. 

In contributing to our culture, Choice team members are guided by our core values. 

• Embrace change and encourage innovation. 
• Know when to ask for help and know when to offer help. 
• Better the places we live. 
• Work hard. Do the right thing. Have a little fun. 

Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values. 

Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here. 

Disclosure 

This job description is intended to describe the general content of, and requirements for, the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a significant risk to the health and safety of themselves or other employees.  

All employment at Choice Financial Group is “at will” employment. This position description does not create an employment contract, implied or otherwise.  

The base salary for this role is listed below. This pay range is posted to comply with wage transparency laws. The base salary may vary based on skill, ability, knowledge, experience, and geographic location. Full-time employees are also eligible for a competitive bonus and benefits package.